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I think the business class service has declined as compared to how it was years ago. I am not a fan of the hello kitty graphics. Boarding was long and not well organized. The lounge in Taipei was not very good, the food was very poor. Did not live up to many international business class lounges.

Plane is new and I was upgraded to first class so all was great.

I like Eva Air. I’ve been flying it for several years.. I did notice small changes for the worse by the staff. They’re still way above major carriers based in the USA.

EVA Air flight from Wien to Taipei is good, but the on-ground service to arrival gate is bad.

The flight from Taipei to LAX was the first time we encountered rudeness from the crew. From the gate agents to the in flight crew. We had received such wonderful service going to Bali and on our Bali to Taipei flight that it shocked us when the gate agent was rude and then the rudeness continued on the flight to LAX.

I wish the app was more user friendly. I wanted to upgrade my seats, but could not from the app. The gate agent said you can only upgrade from the website.

Overall great experience. All four members of my family were seated together without paying extra to reserve seats. Everything was on time. Food was great and healthy. Media entertainment was good. Rock music could be added as a listening choice. No issue with baggages. Flight attendants were friendly and helpful. I would recommend EVA to friends and family.

• Crew obviously hate their job • We were placed in the very back of the airplane even though we checked in 4+hrs before our flight • We were given food but since we were in the back of the plane, we were rushed to throw it away. • This was the most unorganized boarding experience. They just called “Group 1” to board and after that, it was chaos. Everyone was confused and they only spoke in Chinese.

The hygiene of the bathrooms were terrible. Urine smells leaked out into the cabin and the seats were really tight, even for a petite woman like myself. Flight attendants did not go through the cabin enough to offer refreshments.

I was expecting that movie selection and food would have been better. Everything else was great.

ANA’s service was great, and the flight was nice and smooth . They gave us updates and checking in and boarding was smooth and easy .

They did not have vegetarian options, but the staff did their best to accommodate me and hand wrote an apology and the number to call 24 hours before I get on the flight next time.

Crew went out of their way for me, not often

Domestic flight, 1hr 20mins from SFO to LAX, which takes about probably 40-30mins on air.

Easy if you are a United States Citizen, when you go to US Border & Customs, bring your Passport if you arrive Internationally. Remember to pick up your check baggage before moving into domestic flights, as they will check the tag for the plane you are boarding in. (They will check your baggage again). Bring your ID/DL (Real-ID COMPLIANT) with you to pass security/TSA, passport works too. SFO is pretty strict as well as LAX. Domestic flight, 1hr 20mins from SFO to LAX, which takes about probably 40-30mins on air.

The seats are too small for international flights. I felt like cattle.

Boarding was quick and efficient. The food was very good and they had pictures showing you what options there were to avoid misunderstandings.

As my first experience in business class it was a great trip considering how long the flight is and how hard it usually is to sleep in economy

Boarding was fast and efficient. Not a cramped plane and good comfort. Food was great and attendants were very nice.

Crew was professional. Never enough leg room for 12 hour overnight flight.

The plane was dirty, there was trash in the seat pocket in front of me.

Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.

They woke us up 2.5 hours before the flight was over? Why? If I'm on a long haul flight I want to sleep as much as possible. Also, didn't mention the mattress pads in business class so missed out on using those. The western meal of truffle, salmon pasta was the awful. Had a different fish dish on JAL that was great but that pasta was a mish-mash of too many random things that didn't make sense plus dry fish. Staff was friendly and helpful.

I loved Ryuichi Sakamoto's OPUS in the movie choice.

Too bad the plane didn't work after we taxied out to get in line for take-off. We went back to the gate and waited for almost 90 minutes for them to find a plane that worked. Waited another hour to board. When we got to Rochester we waited for over an hour for our bags to appear. The agent said they only had three people working to load and unload baggage. A one hour flight took an extra four hours. It would have been faster to rent a car at JFK and drive to Rochester.

Good legroom. Front seatback has best compartmentalization, netted pockets on sides of tv monitor for eyeglasses, water bottles etc. For Economy, best food across the Pacific. JAL doesn't skimp on quality to squeeze out more profit. No prepackaged items in plastic wrap. Cocktail service first with nibbles, Wine in your own 2 glass bottle. Later dinner service, more wine! Lastly, breakfast-lunch, more wine if you choose. Lastly, the friendliest most smiling crew across the Pacific.

I said the boarding was just par with other airlines, but I can't think of a way to improve it.

bag dropped took over an hour. there was only one agent behind the counter. Definitely need improvements on food! crews were very pleasant n helpful

everything was great except for the plane itself looking worn out.

It was great, but the wifi service was very hard to pay and I barely could use it during my trip. The seats are also a bit tough for tall people (economy area). Other than that, it was a pleasant experience.

Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.

Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.

Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.

Unable to set seat assignment. Got a call from presumably “China airlines representative” but was asking for an exorbitant amount for the seat assignment. Was traveling as a family end up being assigned to different seats as a result. Will never use underpricer again.

All of the staff were very helpful, polite I was very satisfied with China Airlines The food was normal for airlines but I’m sure they could do better

Everything was efficient. Good leg room. Food was good. Staff were friendly.

I would have liked to know how to order a special meal (for medical purposes) before the flight.

Staff very friendly and helpful Everything was clean and most important on time Unfortunately let down by the quality of the food Would be very happy to use them again

The flight who provided services on my row had some not-nice attitude and not smiling at all.

Very good , the weather was terrible, but i admired the professionality and politeness and care from the crew, and the excellent contition of the plane

Flight left on time landed early, Crew was great , never an easy job. Bags arrived in a timely manner . Good job all in all.

Food was great. Hot meals. Entertainment- not so good. They only showed one tv filipino series with only 3 episodes for a 14 hour flight.

Great ride! arrived safe and sound. Everything was great altho its still uncomfortable seats too small space to pass through in.

Flight was delayed and caused us to miss our connection. American Airlines did nothing to compensate us and they lost 2 out of 4 of our checked baggage. They have not returned inquiries into customer service and have not offered us compensation. Terrible.

The PAL employee who assisted my minor children went above and beyond her job and our expectations! Sophia was kind, courteous and made sure my children were taken care of!

Overall it’s very acceptable I will gave an A.

They were two hours late!! Threw everything else planned off.

Worst airline. They had 3 security checks just to get onboard and no notification prior. Had to throw away any liquid bought at duty free because one of the security checks was prior to boarding the plane. My onboard media console was not working, the flight attendant said they will check on it but did nothing. Pretended we did not ask for it to be rectified for a 17hr plane ride. Horrible experience. My first and last time taking Philippines Airlines.

first time flying PAL/WAMOS, ang got to say, i’ve had much worst… the good: - front sitting is not too bad. legroom is pretty good considering economy standards. - staff is friendly and pleasant, starting with checkin, boarding and flight. not unforgettable, but pretty good. the bad: - boarding: stick with rules. besides priority sitting, when you say board from certain range of numbers (starting from back), make sure you let everyone know to stick with this… not with everyone letting in all at once! - food: had fish ad family members had beef. both are quite bad (saying this nicely). the fish is dry, whilest beef is rough as leather. both tasteless. - washrooms arr dirty! - seats, though good legroom, not much padding, hard on the backside! - entertainment: feature movie is the bachelor (circa 1999). no music offerings.

The worstest airlines that I never had it before. I will never choose for the future