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Upgrade their seats. They’ve got 20-year-old business class seats in their 777s. The food choices. On the way to Manila and the way back I thought we’re lousy compared to other carriers. The staff was fantastic and very happy.

Continual rescheduling of flights, inflight entertainment system did not work, staff not pleasant to interact with.

Check-in was tedious. They could just have used the electronic boarding passes and counter checked the passengers’ names in their manifest. What’s the use of the early checkin if we still have to queue at the only 1 functioning checkin counter!

I’m 6’2” and the seats were too close together for my knees, very uncomfortable.

everything was excellent the crew the food, crew was extremely friendly but wish there was a tv..📺

So far pal express is much better than Cebu pacific in terms of customers service and in flight crew. And on time departure and arrival . Especially if you're taking airbus 320 plane . But the small aircraft like bombardier . It usually delayed .

We did booked shorter layovers but flights changed and layovers are too long good thing Philippine Airlines give us a hotel in manila but here Vancouver to Calgary too long layovers and there is enough sets to wait closer to air canada and they will open 4am.we were here 1 am .our flights schedule for air canada 8:10am.we paid expensive flights but not happy of lay over Vancouver to Calgary.

Biz class is way below what other airlines offer. The food was mediocre at best. A WiFi was intermittent and movies were dated. Honestly the best part of the trip was that the Mabuhay lounge in SFO was closed and they gave us pass to Air France lounge. My advise, fill up there before boarding plane.

Not a pleasant experience from the start of booking first flight all the way through to the actually flight. Only saving grace is the food.

The return flight has been a nightmare. I am stuck in Singapore right now because PAL has not managed to resolve my return to Manila. The engine blew up on take off

Nice service. I wish it could provide hot water on the flight.

internet didn't work. No offer of drinks or snacks.

Flight was seamless. Free wifi helped pass the time. Food was okay, just make sure you pre order or pick something up from the airport

Internet connection very poor, means you can not even order items through their own shop.

Paid for business class lay flat seat. Significantly less comfortable than other carriers. No built in entertainment or WiFi. I barely saw flight attendants at all and they wanted to charge me for a bottle of water if i wanted more than what came with the meal (that i also paid extra for). Essentially you’re just paying for a slightly more comfortable seat than the rest of the plane and nothing else

Een prijsvechter, dus dat moet je ook verwachten. Voor alles moet je betalen. We hebben vooraf een maaltijd en een amenitiesset besteld. Die kregen we netjes uitgereikt aan boord. Het is BYOD voor het amusement tijdens de vlucht en dit werkte uitstekend. Geen trage wifi, helemaal niet. Alles kost geld, zelfs een flesje water. Misschien op langere vluchten wel gratis water, thee, koffie. Maar daarentegen mag je na de security je lege drinkflessen gewoon vullen en mee aan boord nemen

Wifi could have been better. Arrived 55 mins earlier than scheduled :)

Best part are two crying babies throughout the whole 11 hour trip

Clean and comfortable cabin. Friendly on board service. No vegetarian food options and movie options were very limited. Internet was very slow

I didn’t eat the food but there wasn’t an option. Seat was a little too small for me but everything else was great

The seats are very uncomfortable just was not a pleasant experience

my flight was cancelled an hour before departure and i have not received a refund yet.

A child behind me was kicking my seat and the cabin attendant noticed and kindly asked me if I’d like to switch to a different available seat. Really nice.

The flight crew was very nice. Had a bit of a hiccup on my end when I checked in flying from Tokyo to Sapporo but the staff was very helpful. Definitely enjoyed both flights.

There was no social distancing on the plane. Lots of people sneezing, etc so the coronavirus measures they are taking are not adequate. Very uncomfortable flight. Also hard to get customer service support by phone in English.

The seats are too cramped, there is barely enough room to shift weight. This could be easy to endure in a one-hour flight, but not more than that. The crew did not clean up shortly after meals. The tray table remained open because of the meal and ate up what is left of the little seating space. The crew were just idling by for 45 minutes before they collected the trash. The airline did not inspect carry-on luggage. Most of the passengers brought too many bags, too large and/or over the weight limit. This undermines safety and discourages those who pay extra for checked bags just to comply with the airline regulations. If the airline is not inspecting carry-on luggage, why should I pay more just to check in some bags?

Terrible, I will never ever ever attempt to fly on Cebu Pacific. I understand that it’s a cheap flight option but they take cheap experience to the next level.

The front desk and early check in was fantastic and the flight did not have any turbulence

better handling of the checked in luggage. they destroyed mine

Should’ve not separated those who checked-in online and those who checked-in at the airport

the process of paying for the excess baggage weight, the check in process and the boarding process are subhuman. this is an airline devoid of customer service

Cebu Pac has a habit of changing boarding gates. They do a lot of remote boarding. So just be attentive to the announcements, especially if it's near your boarding time.

It was a low cost flight, so no high expectations. The experience was average.

Crew was very helpful because I used a wheelchair to get around

Flight was delayed for almost 30 minutea, I had difficulties to catch up the connecting flight. Bit due to tje well organized Singapore airport I was able to make it

The flight was delayed by an hour . Traveling with 75 year old father was difficult and then when he asked for water he was asked to purchase :-) . Overall just an ok experience.

Overall service is good, the only thing I would like airasia to improve is there seating. Their seat handles are broken as well as the back rest

Boarding with air asia is excellent via organized lines by zone except when there is only 1 gate agent and no scanner, only by tearing tickets??? Crazy

The flight was supposed to depart at 9:25. It departed at 9:00. Im glad we were early and did not miss it.

They wouldn't even allow us to bring water from the fountain on board the aircraft.

Premium seats should have legroom this one didn't have it. I had 2 free checked bag but I got charged for while it shows on my reservation

Terrible airline! This airline just ruined our family vacation due to a 12 hours delay as a result of their operational issues.

Too many flight delays. Airport terminal serving Boracay needs upgrades.

Over 6 hours delayed.. using philippine air fleet planes are beat up dirty and uncomfortable. Have been flying air asia for over 4 years from Manila to Tokyo and kansai as well as several local flights from Manila to Bacolod and Cebu.. 3 planes were down for maintenance and caused havoc.. need to invest in new fleet or seriously clean and upgrade the existing fleet. Will not be flying anymore until fixed. Several options out there now to choose from as air asia prices have skyrocketed.. no point in using them anymore . Severally upset passenger here. They can’t even manage the queuing of Zones for boarding as it’s a crab fest free for all now. No discipline and let the passengers in line to board just run into any lane possible.. and priority luggage?? Forget it I’ve paid for it for the last 6 flights and never got it first.. air asia has turned into a expensive joke.. use Cebu pacific or zip air now..

We had three flight delays before eventually taking off 3 hours late. Inflight service was very limited, but it was a relatively short flight. Luggage was delivered promptly.