Staff was generally seeming stressed out and was a bit rude and slow. Plane left late. Pilot was very well-spoken.
Flight was 3 1/2 hour delayed with no credit or meal vouchers
I am not an electronic savy. I don't know how to maneuver the APPS for services. Why can't I just buy food without the apps.
Flight home lot's of room shame I never noticed that they ripped my suitcase and didn't notice it to I got toy destination and had to buy new set
when you can say you don't remember being at any point upset during a flight, the airline is winning .
The plane was delayed ~ 40 minutes. Communication could have been better. The entertainment was poor. We were not offered headsets by the flight attendants. The arm rest pad did not work properly, thus, I could not select what I wanted to watch.
Calgary desperately needs a star alliance lounge in the transborder area for United.
45 minutes delay and not clear way. Almost missed my trans-Atlantic connection
When I got our tickets, my husband and I were easily able to get seats together (including a window seat). When we checked in at the airport all the seats were reset and we had to pick new ones, so we couldn’t sit together because there were only middle seats! Ugh that’s the worst. We were back so far we had to check our carry ons which was annoying because I bring an expensive camera that I don’t/cant check so I had to reorganize my items. Once we were seated on the plane we had to wait an hour to take off and they said there was some weather/air traffic in Denver but it was unclear. The lady I sat next to complained that our seats didn’t go back and we both got free complimentary snack boxes which were quite good. I wasn’t going to say anything about the seats, they were the typical uncomfortable kind. It would have been fine if the 2 hr flight hadn’t turned into 3 hrs. Not the best flight but also not the worst.
The entertainment wasn’t playing in the app or online.
