Checked my bag despite paid the seat upgrade and there was plenty of space available in the overhead bin.
Checked my bag despite paid the seat upgrade and there was plenty of space available in the overhead bin.
The width of the chair is very small. Not comfortable at all.
The next flight, Frankfurt to Washington, was the slowest most disorganized boarding and due to that flight was 3m min late and people missed connections
It was so uncomfortable for 14 straight hours it was torture
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
In this flight we had selected seating for our family in the middle of the plane in a 2x2 format. The airline changed them to the very back row of the plane and split them to 3x1. Why pay for seats that allow seat selection if the airline will just move them to the worst seats in the plane?
We boarded and buckled and then deplaned due to no pilot. Had to wait over 3 hours for a new pilot. Not weather related, just poor management.
Flight got canceled after a 2 hr delay followed by the to crew timing out. No help with hotels, crew were rude, only help was via an online chat. Got rebooked for a non-direct flight 48hrs later. They could not have cared less regarding how this could create a medical emergency. They refused to give us access to our luggage because it was stuck in their transit area and had to remain their to be loaded on our next flight…so we have the clothes we have in and nothing else. They told us to “go buy clothes” ignoring the fact that Munich shops are all closed on Sunday. We were told we could get refunded for our expenses BUT one crew member told us it would be wise to spend as little as possible as it will “take forever to get your money returned”. I’ll never fly them again.
flights were on time, boarding was easy. maybe better snack selection, like mini kind bars?.
Brutal delay of 24 hours on first floight the 3 hours in Chicago . Tiny seats , screaming child behind me kicking the seat … couldn’t be worse