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The plane was dirty, there was trash in the seat pocket in front of me.

Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.

They woke us up 2.5 hours before the flight was over? Why? If I'm on a long haul flight I want to sleep as much as possible. Also, didn't mention the mattress pads in business class so missed out on using those. The western meal of truffle, salmon pasta was the awful. Had a different fish dish on JAL that was great but that pasta was a mish-mash of too many random things that didn't make sense plus dry fish. Staff was friendly and helpful.

I loved Ryuichi Sakamoto's OPUS in the movie choice.

Too bad the plane didn't work after we taxied out to get in line for take-off. We went back to the gate and waited for almost 90 minutes for them to find a plane that worked. Waited another hour to board. When we got to Rochester we waited for over an hour for our bags to appear. The agent said they only had three people working to load and unload baggage. A one hour flight took an extra four hours. It would have been faster to rent a car at JFK and drive to Rochester.

One of the best economy flights I’ve ever taken .

Good legroom. Front seatback has best compartmentalization, netted pockets on sides of tv monitor for eyeglasses, water bottles etc. For Economy, best food across the Pacific. JAL doesn't skimp on quality to squeeze out more profit. No prepackaged items in plastic wrap. Cocktail service first with nibbles, Wine in your own 2 glass bottle. Later dinner service, more wine! Lastly, breakfast-lunch, more wine if you choose. Lastly, the friendliest most smiling crew across the Pacific.

bag dropped took over an hour. there was only one agent behind the counter. Definitely need improvements on food! crews were very pleasant n helpful

everything was great except for the plane itself looking worn out.

It was great, but the wifi service was very hard to pay and I barely could use it during my trip. The seats are also a bit tough for tall people (economy area). Other than that, it was a pleasant experience.

Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.

Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.

Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.

Not many selections for entertainment. Bulk head seats are no longer available with out fee at the counter. That’s pretty lame.

All of the staff were very helpful, polite I was very satisfied with China Airlines The food was normal for airlines but I’m sure they could do better

Everything was efficient. Good leg room. Food was good. Staff were friendly.

The flight who provided services on my row had some not-nice attitude and not smiling at all.

Comfort was left wanting due to such a long flight, made the wife and I wish we could upgrade the seats to Business class or First Class, but did not have that option. Food was good but had very limited options and I have a dietary restriction which was difficult for the staff to accommodate since everything provided came with cheese on it. (Cheese could potentially kill me) Did not have an option to inform the staff until we were already in the air about the restriction and was not provided another option before flight departed.

The plane was uncomfortable. I paid extra for more legroom but the seat was still uncomfortable. Other seats on the same exact row didn’t have to pay extra but still have extra legroom. I didn’t understand why I needed to pay $170 for. It was Iike China airline just wants to make money off their passengers. It was unfair.

Liked that I could pick my seat and have a special meal without an extra charge. Luggage is reasonable for overseas trip. What could have been better is boarding and leaving on time.

The food for long haul was poor compared to Singapore airlines economy. Pasta plain with tomato sauce . Singapore airlines give me Hagen dash small ice cream cup it was great. The choices of dinner course Singapore air also much better The crew mostly friendly. The economy seat are as expected.

The care and attention for my flight was great. The seats were not as comfortable.

ANA was great. United was horrible. They bumped us from economy plus to economy and were supposed to contact us for a refund but no luck. We booked the seats 9 months in advance.

The plane was clean. The staff was excellent. The flight attendants were very good. Enjoyable flight. Overall. The seats in the back are too small but, will always be.

I was at the back of the plane with earphones, and I could still hear the chatty flight attendants; I wasn't able to sleep at all.

There was no air on the plane and it was very hot.

Flight crew was amazing! I don't like that the Polaris seats are side-by-side.

Not enough room between rows and food was gross. $160 baggage charge?! Never again.

Flight was 3 1/2 hour delayed with no credit or meal vouchers

We appreciated the friendly, efficient, and professional flight attendants. A wider selection of hot foods would be nice.