I ask the crew to help me get my bag because I can't reached it she ignore me
ANA’s service was great, and the flight was nice and smooth . They gave us updates and checking in and boarding was smooth and easy .
Flight was overall OK: lovely staff and smooth travelling. The only downside was no food was available on a 3.5 hour flight over lunchtime. Luckily we had realised this in advance and brought our own bento.
Domestic flight, 1hr 20mins from SFO to LAX, which takes about probably 40-30mins on air.
Easy if you are a United States Citizen, when you go to US Border & Customs, bring your Passport if you arrive Internationally. Remember to pick up your check baggage before moving into domestic flights, as they will check the tag for the plane you are boarding in. (They will check your baggage again). Bring your ID/DL (Real-ID COMPLIANT) with you to pass security/TSA, passport works too. SFO is pretty strict as well as LAX. Domestic flight, 1hr 20mins from SFO to LAX, which takes about probably 40-30mins on air.
The seats are too small for international flights. I felt like cattle.
Boarding was quick and efficient. The food was very good and they had pictures showing you what options there were to avoid misunderstandings.
As my first experience in business class it was a great trip considering how long the flight is and how hard it usually is to sleep in economy
Boarding was fast and efficient. Not a cramped plane and good comfort. Food was great and attendants were very nice.
Crew was professional. Never enough leg room for 12 hour overnight flight.
Courteous and helpful employees. Comfortable seats and temperature of aircraft . Did not need squid in my salad but glad to have the menu information advising me of what it was
Everything was great, except the Wifi, but that's understandable.
The plane was dirty, there was trash in the seat pocket in front of me.
Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.
They woke us up 2.5 hours before the flight was over? Why? If I'm on a long haul flight I want to sleep as much as possible. Also, didn't mention the mattress pads in business class so missed out on using those. The western meal of truffle, salmon pasta was the awful. Had a different fish dish on JAL that was great but that pasta was a mish-mash of too many random things that didn't make sense plus dry fish. Staff was friendly and helpful.
I loved Ryuichi Sakamoto's OPUS in the movie choice.
Too bad the plane didn't work after we taxied out to get in line for take-off. We went back to the gate and waited for almost 90 minutes for them to find a plane that worked. Waited another hour to board. When we got to Rochester we waited for over an hour for our bags to appear. The agent said they only had three people working to load and unload baggage. A one hour flight took an extra four hours. It would have been faster to rent a car at JFK and drive to Rochester.
One of the best economy flights I’ve ever taken .
Good legroom. Front seatback has best compartmentalization, netted pockets on sides of tv monitor for eyeglasses, water bottles etc. For Economy, best food across the Pacific. JAL doesn't skimp on quality to squeeze out more profit. No prepackaged items in plastic wrap. Cocktail service first with nibbles, Wine in your own 2 glass bottle. Later dinner service, more wine! Lastly, breakfast-lunch, more wine if you choose. Lastly, the friendliest most smiling crew across the Pacific.
bag dropped took over an hour. there was only one agent behind the counter. Definitely need improvements on food! crews were very pleasant n helpful
Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.
Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.
The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍
Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.
Unable to set seat assignment. Got a call from presumably “China airlines representative” but was asking for an exorbitant amount for the seat assignment. Was traveling as a family end up being assigned to different seats as a result. Will never use underpricer again.
All of the staff were very helpful, polite I was very satisfied with China Airlines The food was normal for airlines but I’m sure they could do better
Everything was efficient. Good leg room. Food was good. Staff were friendly.
Staff very friendly and helpful Everything was clean and most important on time Unfortunately let down by the quality of the food Would be very happy to use them again
The flight who provided services on my row had some not-nice attitude and not smiling at all.
Very good , the weather was terrible, but i admired the professionality and politeness and care from the crew, and the excellent contition of the plane
bad… no veg food was provided eventhough i pre ordered special meal
no veg food was provided eventhough i pre ordered special meal
Excellent service provided the flight crew. Food and drinks were very good.
Cathay has a great reputation, though it's baseline economy seating is nothing to write home about (and SE Asia flight passengers sometime lack 'routine stateside' etiquette). On the other hand, food was great, flight attendants were nice, and price was very good~
Customer service was exceptional. I heard it wasn’t a great airline, my opinion has changed after flying with them
My sister and I were booked on flight CX844 from Hong Kong to New York, following a layover from Hangzhou. The scheduled layover was already over 7 hours, and the flight to New York was set to depart at 2:00 AM. At 11:00 PM, I was informed that the flight was delayed until 6:45 AM, significantly extending an already lengthy layover. I spoke with a representative to inquire about rescheduling or hotel accommodation, but she rudely insisted that company policy only offered a $150 food voucher, which was unhelpful as I had already eaten and most places were closing. She refused any alternative support or access to the Cathay Pacific lounge to make my wait more bearable. As a loyal Cathay Pacific customer, flying with the airline every year, I was deeply frustrated not only by the delay but by the poor service and unprofessional attitude I encountered. I believe this situation could have been handled with more care and flexibility.
The crews were smiling all the time with soft tunes when they spoke; the food was excellent. Thank you!
They charged me $900 to board my flight I already paid for just because I missed my previous flight. I do not recommend this airline by any means.
As a solo traveller, I always prefer to have an aisle seat, but the flight was so full, there weren’t any available. I understand that the seatbelt sign sometimes has to go on if turbulence is anticipated but after the second food service, it was on continuously for about an hour and a half and there didn’t seem to be any turbulence at all! With seats reclined, my fellow passenger in the aisle seat asleep and the seatbelt sign on I felt very trapped, extremely uncomfortable and in desperate need of the bathroom. The positives were that the staff were very friendly, the entertainment was great and we actually took off on time and arrived in HKG earlier than expected.
Not good. Small seats. Not enough food that customers wanted. No special requests were given that i could see. Slow response from flight attendants
Staff was generally seeming stressed out and was a bit rude and slow. Plane left late. Pilot was very well-spoken.
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
The seat seemed roomy, the service was good, everything was fine.
Was realllly smooth. It was delayed but we were well informed.
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
The senior flight attendants were amazing. Totally different vibe from other carriers. Easy 10 hour flight in Business Class. Great food. Good humor as well.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
Delayed by 2.5hrs any longer and they would’ve had to honour their own policy for breaking their own rules and regs. Not cool, especially when I have an infant child that needs to stay on a routine and they get schedules.
