Seat is too small. Food selection is limited and often ran out of selectable item.
My seat had many issues. First the chair was broken where reclining was difficult. My usb plug was also broken so charging was impossible.
Vegetarian options should be included with every meal. Even just simple steamed vegetables and whole grains would capture a wide audience.
I have a Peanut Allergy and the Steward staff were very accommodating in ensuring my safety as my allergy is life threatening. Very professional and so vested in their profession.
very professional and very attentive to my Special Needs as I required a Wheel Chair and assistance to board
Meal options for vegetarians can be provided… Nothing was offered for me for dinner.. crew just said no vegetarian option available and did even bother to provide any alternatives or something to eat.
It would be nice if they could have a choice of both gluten AND dairy free menu. Lots of people have problems with BOTH. I also could not get on their website to check. Phone verification issues etc( not all of us have our phones on roaming. I tried over an hour!
The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.
The boarding experience was as expected and went well. The plane's economy seating plan is not designed for a positive customer experience but rather for company profit. When the passenger in front of me reclined, the distance from the screen to my face was the span of my hand (thumb tip to pinky fingertip). There is no such thing as personal space in this setting. This results in the domino effect, for when I recline the person in back of me reclines and so it goes. This is not to say that reclining is the answer as the experience is not increased, but simply managed.
Flight was delayed. Drink was only offered during meal. Would have been nicer if crew walk around to offer drink after take off or in between meals.
PREMIUM ECONOMY - excellent !Brilliant new plane. Excellent tv catalogue. Good food. Good communication and service from all friend Australian crew. Good communication from captain. Best travel experience in years.
On the Qantas flight, I could barely hear some of the announcements. It was better when I could read them on the screen.
Well my expórtenle with Qantas it wasn’t that good KLM from Bs Aires was delay Santiago Chile Qantas QF 028 was still in the airport but the crew didn’t opened the door for me soo I lost my fly And I stuck in the airport 13 hrs waiting for next fly by Latam Arline My question is can I have my money back for business class
One of the best Qantas business flights I've had. Quality product
Great as usual, some delays but well communicated and made up for in the air
Planes was old - business class seats looked like they were installed in the 80s
Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)
The service was excellent. The quarters were a little cramped in Economy, and we had to exist there for 18 hours.
The plane was delayed about 3 hours so anything else is immaterial
The staff we fantastic and seemed to work very well with each other
