Horrible airline. Missed my baggage and don’t want to reimburse for the basis items. Pathetic customer service
Horrible. No good food. Baggage missed to onboard and came after a day. No support to compensate the delay. Customer care cannot see the status of the complaint. No reply of the email.
bad… no veg food was provided eventhough i pre ordered special meal
no veg food was provided eventhough i pre ordered special meal
Not enough food for everyone. . Always run out of food when we ask
Customer service was exceptional. I heard it wasn’t a great airline, my opinion has changed after flying with them
I was amazed at how clean Cathay Pacific planes were compared to our US domestic airlines. Everything was great all but the food service I was just okay with. Shorter flights with other airlines usually provided more meals and snacks that I have been on. Almost a 16 hour flight just two meals and no snacks with Cathay Pacific. Even ran out of what I wanted for one of them. Other than that top notch!
It would be nice if they could have a choice of both gluten AND dairy free menu. Lots of people have problems with BOTH. I also could not get on their website to check. Phone verification issues etc( not all of us have our phones on roaming. I tried over an hour!
Cathay flight was fine, Amsterdam airport was a nightmare, spent way too much time walking to our next connection, no travelators.
Not good. Small seats. Not enough food that customers wanted. No special requests were given that i could see. Slow response from flight attendants
Delayed and missed connection, was not re-booked like other travelers so ended up being stuck for several hours due to no one handling my booking.
American Airlines was their usual junk service — but at least it got us down to LA. I was more irritated that while they codeshare with Alaska Airlines in Seattle, they could not out our flight on one of these, opting for one of the small SkyWest operated American Eagle flights — and causing a 14 hour layover. Which I accepted due to a $2000 difference in airfare — that said it was irritating for a flight that usually would have cost around $100 extra, if that.
same as previous comments. i hate being on a plane that long. no problems w/anything else.
nothing to complain about w/the food, and professionalism of the crew. i just cant stand being on a flight for that long of a time.
Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)
We lucked out. The passenger who was supposed to be in our row changed her seat, so my husband and I had 3 seats for the 2 of us. We were able to stretch out a little which made the trip much more tolerable.
Good - better than other airlines in terms of food and seat comfort.
Flight is overpriced. Quality of service is poor. Constant delays. This flight again was multiple times delayed. The relaxed and careless attitude of staff is appalling. People are busy and it does matter if we do things more efficiently than chilled out. Once the flight was ready to depart we had more delays due to the careless approach of boarding passengers. Food is highly processed with limited options and super unhealthy. Leg room is shockingly bad. Even the biz class is pretty bad. Coupled with the horrendous prices Qantas only benefits given Australia is their home market. Otherwise they are not competitive at all.
The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.
Top notch service, good selection of snack and meal options, generous accommodation for luggage, and great selection of in cabin entertainment. I really appreciate the offering of pillows, blankets, sleep mask, tb&paste, and earplugs. The only complaint I can make was that my seat was horribly uncomfortable and lacked cushion.
