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I ask the crew to help me get my bag because I can't reached it she ignore me

The seats are too small for international flights. I felt like cattle.

As my first experience in business class it was a great trip considering how long the flight is and how hard it usually is to sleep in economy

Boarding was fast and efficient. Not a cramped plane and good comfort. Food was great and attendants were very nice.

Crew was professional. Never enough leg room for 12 hour overnight flight.

ANA crews are superb, very responsive and caring. Boarding was smooth and so as the landing. Great flights we had with ANA.

Great service, wonderful meals, excellent entertainment, clean bathrooms, top notch experience

The cabin temperature is warmer than I expected and there’s no other way for me to control the temperature. It’s centrally controlled so it’s consistent for everybody. There’s no air flow that I could direct to me if I’m hot. I also noticed people wearing sleeveless shirt. I’m not the only one who noticed that the temp is warm. In a crowded plane, temp should be a little colder, not warm. People can use sweater or use blankets. When it’s warm, there’s no other way to cool down. All 3 ANA planes that I’ve had this trip were all the same. It’s warm. It gets a little claustrophobic if there’s no air flowing or the temp is warm

I loved the Star Wars theme! Hearing C-3P0, R2-D2, and BB-8 was comforting and fun!

ANA was wonderful just needed to upgrade the food and the entertainment.

Everything was great, except the Wifi, but that's understandable.

Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.

Too bad the plane didn't work after we taxied out to get in line for take-off. We went back to the gate and waited for almost 90 minutes for them to find a plane that worked. Waited another hour to board. When we got to Rochester we waited for over an hour for our bags to appear. The agent said they only had three people working to load and unload baggage. A one hour flight took an extra four hours. It would have been faster to rent a car at JFK and drive to Rochester.

Minimal legroom. Most passengers are respectful and don't recline. Outrageous long walk from Terminal One to Terminal Three.

Good, not excellent. We’re not informed about mattress pads in business class. My partner ordered food and didn’t get it

I said the boarding was just par with other airlines, but I can't think of a way to improve it.

everything was great except for the plane itself looking worn out.

Enjoyed flying Japan Airlines! Staff were all nice & flight was comfortable.

Particularly meals were great. Service’s were excellent as usual. .

Great easy And smooth check in boarding and flight. Great experience. The allergen free meal was good because I could eat, but flavor and texture left a bit to be desired.

bad… no veg food was provided eventhough i pre ordered special meal

Excellent service provided the flight crew. Food and drinks were very good.

I was really impressed with the experience it was my first trip overseas. Nice staff

My sister and I were booked on flight CX844 from Hong Kong to New York, following a layover from Hangzhou. The scheduled layover was already over 7 hours, and the flight to New York was set to depart at 2:00 AM. At 11:00 PM, I was informed that the flight was delayed until 6:45 AM, significantly extending an already lengthy layover. I spoke with a representative to inquire about rescheduling or hotel accommodation, but she rudely insisted that company policy only offered a $150 food voucher, which was unhelpful as I had already eaten and most places were closing. She refused any alternative support or access to the Cathay Pacific lounge to make my wait more bearable. As a loyal Cathay Pacific customer, flying with the airline every year, I was deeply frustrated not only by the delay but by the poor service and unprofessional attitude I encountered. I believe this situation could have been handled with more care and flexibility.

The crews were smiling all the time with soft tunes when they spoke; the food was excellent. Thank you!

Cathay flight was fine, Amsterdam airport was a nightmare, spent way too much time walking to our next connection, no travelators.

They charged me $900 to board my flight I already paid for just because I missed my previous flight. I do not recommend this airline by any means.

Not good. Small seats. Not enough food that customers wanted. No special requests were given that i could see. Slow response from flight attendants

Mediocre. Nothing special. Bad airline food Never received the food I requested Slow response from ground staff concerning my wheelchair. I was left at a holding area and had to walk the distance to the gate. In Hong Kong

Was a nice experience, crews were nice and accommodating. My only complain is the super tight leg room for the economy class.

They sell the option to select chairs in extrafly price level, but this is not true. I was not able to select the seats. The food was not the requested option. They suppously offer glutten free menu, but during the fly that was nos availble.

The food served was frozen salad and hummus. The hot meal was fine. Crew was doing bare minimum

I enjoy flying with Turkish Airlines and such good hospitality among the crew memebers

Everything was good ,except the entertainment screen froses for hall way

The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.

The flight attendants were very attentive and recognized that I had a very short layover for my connecting flight. The head flight attendant went out of his way to find out my connecting gate and ensure that I expedited the aircraft quickly.

It was good. Turkish Airlines is one of the best airlines companies. I like a lot to travel with them

Not sure how they are rated best airline in Europe. If they are the best; then I worry about the overall airline standards of European airlines. Seats were very uncomfortable and almost closer to budget airlines in terms of comfort. A sore bottom after a long haul flight ruins your holiday at the start. Check in process was okay. Staff/crew was good - interactions ranged from pleasant to borderline rude (depending on the particular individual).

Crew was good. Plane and seats were cleaned and good. Food and entertainment system was bad.

boarding from the lagos airport is always very chaotic. The seats on the place are not comfortable (old planes are always used on this route) and the screen chargers for my phone are both not working (both seats).

Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!

Did not have enough time from Venice seaport at Ravenna to get to Venice airport in order to make the scheduled flights. Need to have at least 3+ hours from ship docking to airport.

The senior flight attendants were amazing. Totally different vibe from other carriers. Easy 10 hour flight in Business Class. Great food. Good humor as well.

They changed my flight 5 hours before it took off and changed my connecting airport messing up my entire 1st day in Japan.

The next flight, Frankfurt to Washington, was the slowest most disorganized boarding and due to that flight was 3m min late and people missed connections

Flight was quite late as there was no pilot Crew is usually excellent, this flight not as good as usual there were more mistakes, slower and less friendly service But honestly the aircraft was too cramped and uncomfortable for a 4 hour flying get so, do to the aircraft liability the very best you could ever do is mediocre.

We fly to Ecuador frequently. Checking in is usually a hassle because most United agents take some time before they can verify that my passport doesn't require a visa to Ecuador. This time the process was even longer due to the cyber attack. But she was really nice to us. So glad we brought plenty of snacks to supplement the 3 flights from SEA to GYE.

Crew was good. Check-in and boarding was terrible. Family wasn’t seated together. Online check-in wasn’t available.

Crew did their best but the plane configuration is too tight if you're bigger than an average sardine. Controls for the entertainment system didn't all work. The aircraft hadn't been cleaned in awhile.

It’s a service to take you from one point to another. No frills. You want it, you take it. It’s upon you to bring food, reading material, games to play, movies to watch, etc. The wifi onboard never works - so you cannot even listen to any podcasts, music, or get updated news feeds. The toilet is a mess, and a four flight does not need any hygienic interventions when people either splatter their pee all over the seats or on the floor. It’s a monopolized service and so smile and bear it.