₱38,516 Find Cheap Flights to Mexico City

Wonderfully pleasant experience. Good meal and beverage selections. Professional air staff.

Seats were comfortable with excellent legroom. Meals were also quite good. The cabin crew were excellent and very helpful. The check-in experience was also very smooth.

The cabin was hot. I was sweating during the whole trip.

Everything was excellent except for the hot cabin during the two trips. Why would you keep the cabins cool hot?

The ehole fliht went smoothly. No delays. Bur the food was not good.

Loved that leg room was great for economy, and food was definitely better than other American airlines, great selection of movies. My mom is happy.

Just okay. Staff is accomodating especially at the check in counter and gate. Boarding was just fine. Leg room was cramped at economy. No entertainment, wifi is so-so. Cola in can given by cup, but rest of can was not given. At least give the whole can.

What I noticed is that when customers or passengers are asleep, they are no longer given food.

Flight were late each leg of the trip, seats were narrow and uncomfortable. Food was delayed and poor quality. Overall a bad e perience. I complained and was offered no offset or compensation.

Flights were late on every leg of the trip. Seating was narrow and uncomfortable, and food was below average. I complained directly to the crew, and ANA, and was offered no offset or compensation.

Food was great, Entertainment was bad, movies were not current and just did not have good variety. Granted I was tired so cranky might have played into my evaluation. Overall based on cost I definitely would fly them again. I am a million mile flyer on another airline, the service on JAL really beats all airlines.

The team members are extremely attentive to make sure you have the best experience.

There were agents in Haneda that assisted us with our short layover, they actually escorted us from plane to gate! Amazing service and kindness maybe eclipsed other minor issues. I had difficulty with on line check-in and because I wasn’t able to do it we had to go to the airport without advance checking. They split my friend and I in seating arrangement twice. Food quality and coordination of entrees and side dishes was a little off. Seat comfort led me to posture where I had to lean backwards a little unnaturally, from an upright position

Courteous and helpful employees. Comfortable seats and temperature of aircraft . Did not need squid in my salad but glad to have the menu information advising me of what it was

A great flight experience - great seats, lots of ROOM for legs & in the aisle. Great attendants! My flight cost me the same as ZipAir, the website was WAY less confusing & wonky - this will be my 1st choice for my next Japan trip. Very pleased / well cared for.

The plane was dirty, there was trash in the seat pocket in front of me.

Underpricer was terrible. They wanted to charge me $150 for a seat asignment. Kayak is responsible for letting this happen. Please let me know if this is going to happen in the future. If it is i will not use kayak in the future.

They woke us up 2.5 hours before the flight was over? Why? If I'm on a long haul flight I want to sleep as much as possible. Also, didn't mention the mattress pads in business class so missed out on using those. The western meal of truffle, salmon pasta was the awful. Had a different fish dish on JAL that was great but that pasta was a mish-mash of too many random things that didn't make sense plus dry fish. Staff was friendly and helpful.

I said the boarding was just par with other airlines, but I can't think of a way to improve it.

The self-baggage at Narita provided by JAL only worked for half my baggage, but the staff present at the counter were very quick to provide assistance. When I arrived in Vancouver, after waiting for ~25 minutes at the baggage carousel, a staff member with a JAL badge quite rudely came up and told me that there was no more baggage coming to the carousel, and I should double check that the baggage that wasn't mine, just in-case my baggage had somehow changed into a different one. After ~3-5 minutes more baggage came out onto the carousel, which included mine.

Very noisy and careless crew on this overnight flight. They should understand customers want to sleep

The flight was delayed for 30 mins. The overall experience was good.

Highly impressive. On time. Smooth and fast boarding and disembarkment. Really great service

It was okay overall but the food was very, very bad.

When comes to Taiwan airlines China airlines is the best rest are pure trash

Baggage delayed for 2 days and still chasing for reimbursement of basis items. Very horrible customer care service.

Horrible airline. Missed my baggage and don’t want to reimburse for the basis items. Pathetic customer service

Horrible. No good food. Baggage missed to onboard and came after a day. No support to compensate the delay. Customer care cannot see the status of the complaint. No reply of the email.

no veg food was provided eventhough i pre ordered special meal

Meal options for vegetarians can be provided… Nothing was offered for me for dinner.. crew just said no vegetarian option available and did even bother to provide any alternatives or something to eat.

Old and out of date plane, it seem like every time I fly with united there’s and issue. We were delayed,

We took off an hour late due to arrival airport not having enough gates. That was followed by 1:30 wait to get our bags delivered for the entire flight.

The reason I don’t fly United. No in seat entertainment for a long flight and inconsistent WiFi and entertainment available from my device.

Checkin was painful and slow! Lady didn’t seem to know what was going on and couldn’t explain the delay. Seemed ahe couldnt see the computer scree and we couldn’t hear her talk through her mask.

Smooth boarding. I liked the pilots communicated potential turbulence upcoming.

There was no air on the plane and it was very hot.

Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device

The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.

The Economy Plus rows weren’t as roomy as expected, and the meal service left a lot to be desired for.

The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.