The boarding was confusing everyone asking each other the same question is this going to Dxb? The seat was awful felt like your sitting on a bench. I would not recommend it to anyone.
Everything was good ,except the entertainment screen froses for hall way
Pretty standard for long haul international flying. Food was fine, tv/movie selection was great, wifi did not work at all, crew was pleasant enough.
Customer service is very bad. They don’t understand English or Arabic which made it very hard to communicate with them. Also when calling to discuss any issue with ticket reservation they hang the phone on you even when speaking to the manager. I will not fly Turkish airlines and I will not recommend to family and friends
Very good, it took a little too long for the food to come out on a service that left after midnight but everything was great.
6 hour delay for connecting flight in Istanbul, no real information or support, spend night in lounge which was extremely noisy due to construction works.
Entertainment monitors did not work in the seats & it was so hot in the cabin. One of the most uncomfortable flights I've ever taken.
Very bad I have traveled to about 70 countries. And this is one of the worst airline with the bad customer service. As a family We purchased our seating tickets 8 D, 8 E, and 8 F but when we board we got switched to 10 A, 10 B and C without early acknowledgment. The seat back doesn’t even go back because the back row is the emergency row. We didn’t like it at all because we actually pay for the seats we want then the manager Melih came and say either we take the new seat or get off the plane. What a bad customer service. He was saying things that are not even legitimate. Due to the seat back unable to be push back we had to go to other seats in the far back and be separated. Very bad experience with this airline and will not want to take it again.
Awful. They cancelled my seats and demanded $1360 to rebook me
On this route the plane was also late and I almost missed a connecting flight to Tashkent. Moreover, my bag did not arrive with the same plane and only on the next flight from Istanbul. I was supposed to travel further from Tashkent to Astana and Saudi Arabia and if I didn't collect my bag in Tashkent I would have missed the next flights because I couldn't travel without my bag and all valuables inside it.
