Should have had business class line in immigration. Food quality suboptimal
Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now
The staff were wonderful but the seats weren't very comfortable for a bigger guy like me.
we were delayed from Athens to Abu Dhabi by an hour and a half, so I had trouble connecting the flight from there to Bali. It could have been done had they waited even 15 mins. There was another lady who was in the same boat. By the time we were half way across the terminal, they have actually already issued different flights for us to go Jakarta then to Bali. Not to mention the inconvenience of waiting over 4 hrs at the airport and the subsequent inconvenience, we did not arrive to Bali till after 800pm the next day, which means I paid for the hotel for nothing when I could have been there before noon the next day! There was little explanation. It was just as well I needed some assistance getting around, otherwise the 2 of us would have been completely lost! Not going to fly with them again!
The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that
The seat was like there is no leg space....there were no proper option for food in the airline. It seemed like the airline was at brink of bankruptcy. The crew was helpful except for a few.
Boarding was efficient, had to check in cabin luggage. Seats were narrow, food was more in quantity, received cabin luggage on the luggage belt which was fine.
Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.
Good. The food was very bad. Except for the chicken rice, rest of the dish went to trash.
I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.
Same as before boarding process and lack of crew experience in the process
Cleanliness of seats, trays, storage pockets need more attention, but everything else was good.
Seat changes at the last minute Horrible checkin process Sad to see excellent airport with very poor service
Good overall flight. Excellent crew. Food options could be improved.
The flight was delayed so connection was missed. In Istanbul we were taken to a hotel and no one in the hotel knew so we had to wait hours in the lobby of the hotel while the airline and hotel coordinated. The airline staff is rude at times
Seats are not clean inside the very dirty and need to improve
Very good except the boarding process too forever and wasn’t organized by group. I had a heavy pack or I wouldn’t have minded. I was in business. There were no audible announcements in the waiting area about boarding and everyone packed into the boarding area. Then boarding stopped for a long time but the staff made no announcements to update waiting passengers about the holdup. The flight was good after we got on.
Professional staff we left on time. Meals were good. Added nice amenities.
My flight was cancelled with no warning! I had to find out right at the airport when I arrived from my previous flight!
My experience was amazing. Very friendly hosts and impeccable service.
