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At the boarding gate, Jeju airline accepted "carry on" bags for checking in for free due to the "limited cabin space". This is because most passengers were carrying multiple bags that exceed the size and weight limit for carry on items. Rather than inspecting carry-on bags at the counter and requiring excess bags to be checked in for a fee, they allowed freeloading at the boarding gate to to the detriment of those who paid the fee for checked bags. This is totally unfair.

As posred earlier the crew was very accommodating & professional. Thank You Allen

All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.

No priority counter check in for families with young children.

The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.

The first flight was an hour and a half late leaving, thus missing my connection. The second flight Departure was two hours late Leaving.

Preferred the UA flight compared to the Air India. The seats were more comfortable and the food was good enough.

More water distribution throughout flight. Food quality poor and hot items delivered not hot on both attempts. Not United Standards

Boarding in Paris was a nightmare for us. Why passengers have to get checked luggage tickets and then to go to counter to get luggage weight and send to the conveyor? We counted 14 security and airline checks before getting in the plane. We will never again use United or travel to France, neither stop by IAD airport.

Terrible. They canceled our flight home after a two hr delay because after cleaning the plane the crew timed out. Offered no help with hotels, saying all hotels were booked. Only way to get help was via an online chat. Land crew were rude, uninformed, and could care less when we explained this was creating a medical emergency, referencing us to the airport doctor if we wanted help. We got booked on non direct flights for 48hrs later. Absolutely horrible customer service.

Some sort of compensation for missing work because of a cancelled flight that was United’s fault

Calgary desperately needs a star alliance lounge in the transborder area for United.

Brutal delay of 24 hours on first floight the 3 hours in Chicago . Tiny seats , screaming child behind me kicking the seat … couldn’t be worse

My flight was delayed for a whole day, so I lost a day of my vacation.

Everyone on board was great. It was just super late and we missed our connection in Frankfurt, and had to power through jet lag while we waited 4 hours in the terminal. My family missed a big welcome dinner in Berlin.