Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.
Moved seats, didn't accommodate requests to change seats even though other seats were available.
It was good no problems made it on time for the next flight overseas!
They made us deliberate waste time by holding our passports and boarding passes making us miss the flight
To many ads. 3 or 4 between each movie. All repetitive, all related to Doha which I was just passing thru.
They shld provide food. Between food they are giving 10 hours gap which is toooo much
They shld improve and provide a lunch or dinner in an international leg
The crew was great and the food and liquor offerings were good. Seats were a bit cramped. Flight arrived early at destination. That's a plus.
I had already opted for Vegan food before 2 months yet they say we have no record for it,
I liked the overall service and comfort. The only annoying thing was paying for excess baggage at the airport. They have limited options and they don't take all cards.
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
Smoothly flight, pleasant flight attendants. I wish there were better food choices.
The flights were great. Although late departing Cancun, the staff at the airport did a great job in rebooking us on a later flight leaving Newark for Ottawa. With the delay, we would not have made our original flight. They also pulled our bags and retagged them. Wonderful job.
A three (3) hour flight should have meal service in First Class, not just potato chips!
The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Being stick waiting for gate at ORD cause me to almost miss my connecting flight…being deaf United made no no effort to keep me updated as I couldn’t hear the PA
I was pleased and I had a very good experience. The staff was friendly and attentive.
Flight was ok. Unfortunately it was a Boeing 737, which is a cramped / tight airplane. I prefer the Airbus as they are a more comfortable flight experience.
Everything was fantastic. Modern plane. All the amenities! Although the paid snacks and meals are pure robbery. Like i understand airlines need to make money, but 11$ USD for an overnight oats with some nuts in it and barely any pieces of apple.... Highway robbery
