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I felt all of the food tasted the same. And we had five meals over the 16 hrs in the air.

Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .

Like: Plane made it to the destination. Dislike: Food is terrible, no entertainment, very dirty airplane.

There where no ear phones provided and the food needs to improve.

I have been flew with ET since 2013 and I wish the service can be reach standard airlines as Star Alliance member please ET you need to improve many thing on the services learn from SQ and other member

Boarding was delayed and people were just sitting there like lost.

Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks

The boarding area was too small with only one agent checking passengers into their standing bus

The experience was amazing! Many thanks to the pilot who informed us that we were passing mt Kilimanjaro and we had the chance to see it !

I like the leg room. I did not like the plane from Chicago to Addis. It was dirty and smelly and toilet area filthy. My screen was not working and kept saying loading. The plane from Addis to Harare was clean , more modern and food looked much fresher and tasted better. Boarding at Addis was a nightmare, long queues and lots of confusion,International space has no seating are and one is standing all the time.