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I ask the crew to help me get my bag because I can't reached it she ignore me

I have never been a big fan of airplane meals

Flight was overall OK: lovely staff and smooth travelling. The only downside was no food was available on a 3.5 hour flight over lunchtime. Luckily we had realised this in advance and brought our own bento.

The whole flight in Economy was great, the crew were just amazing and the food was great as well

Lots of legroom for a small flight. There was in flight entertainment even though it is a short duration. We waited on one passenger to board for a long time after everyone else was on.

Easy if you are a United States Citizen, when you go to US Border & Customs, bring your Passport if you arrive Internationally. Remember to pick up your check baggage before moving into domestic flights, as they will check the tag for the plane you are boarding in. (They will check your baggage again). Bring your ID/DL (Real-ID COMPLIANT) with you to pass security/TSA, passport works too. SFO is pretty strict as well as LAX. Domestic flight, 1hr 20mins from SFO to LAX, which takes about probably 40-30mins on air.

Boarding was quick and efficient. The food was very good and they had pictures showing you what options there were to avoid misunderstandings.

As my first experience in business class it was a great trip considering how long the flight is and how hard it usually is to sleep in economy

Boarding was fast and efficient. Not a cramped plane and good comfort. Food was great and attendants were very nice.

Chair was broken. Crew was awesome. Food was eh. Dinner food not so good the sandwich was good ( for airplane food) headphones hurt my ears. It’s hard because no one has plug in earphones

no veg food was provided eventhough i pre ordered special meal

Meal options for vegetarians can be provided… Nothing was offered for me for dinner.. crew just said no vegetarian option available and did even bother to provide any alternatives or something to eat.

It would be nice if they could have a choice of both gluten AND dairy free menu. Lots of people have problems with BOTH. I also could not get on their website to check. Phone verification issues etc( not all of us have our phones on roaming. I tried over an hour!

The crews were smiling all the time with soft tunes when they spoke; the food was excellent. Thank you!

They charged me $900 to board my flight I already paid for just because I missed my previous flight. I do not recommend this airline by any means.

Mediocre. Nothing special. Bad airline food Never received the food I requested Slow response from ground staff concerning my wheelchair. I was left at a holding area and had to walk the distance to the gate. In Hong Kong

For a transpacific flight, flying economy is awful! The seats are cramped and its meant for petite folks! Good luck if you have long legs. BOARDING - AWFUL, we got to Hong Kong - the gate was listed, but upon arrival, there was a MESS of boarding procedures, they basically DIY'ed how to board but making three lines and putting three ground crew to check for passports in the terminal area. THEN to make it worse, after going through that cattle process, all of a sudden you see people standing and looking confused, apparently we were told to get in line to board, but the AV notification wasnt even working. So people started cramming in line - worse than cattle. One saving point, the flight crew forgot to serve me dinner and after waiting for it, I fell asleep since this was a midnight flight. After letting a crew know that I was forgotten, all of my meals were served first !!! Yay for being in the economy seats! Nothing much to write home about once more!

Was a nice experience, crews were nice and accommodating. My only complain is the super tight leg room for the economy class.

Bathroom was not cleaned as often as other airlines does. It was gross for a less than full flight capacity.

Rarely saw a flight attendant. Never received what I wanted from drink service. Twice I was told they would return with my order. I never saw the flight attendant again. I has requested a Moslem meal. I did not receive. It

Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.

Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.

Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device

The free snack options are pretty pitiful for a 2.40h flight.

Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.

Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.

Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.

Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.

Shout out to the check in counter staff in Richmond. So pleasant and helpful with ticketing and seat selection.

There were issues with the first segment but what really bothered me overall is that you rebooked me and put me in a seat away from my wife and then put her in another booking or boarding group. I don't like having to monitor every little thing you guys do in order to get what I paid for in the first place.

My finger has been hurt by seat, but no answer from you.

Great ride! arrived safe and sound. Everything was great altho its still uncomfortable seats too small space to pass through in.

Not much legroom in economy seats and aisle. Bathrooms are not maintained well. Staff can be friendlier. Food is barely edible.

The PAL employee who assisted my minor children went above and beyond her job and our expectations! Sophia was kind, courteous and made sure my children were taken care of!

Service was good but food needs maybe it’s just me Cause I am a foodservice supervisor more menu Sampling to get better quality when packed to be reheated . Vegetables are already dark and over cooked and breaded entrees are not the best choice I guess . All airlines meal service doesn’t appeal To me.Cause this trip I’ve used 4 different airlines and nothing good in all of them food wise. Thanks

Overall it’s very acceptable I will gave an A.

Food was satisfactory, movie monitor not working. Other than that on time and pleasant crew.

They were two hours late!! Threw everything else planned off.

Flight was cancelled and rescheduled to 205 in the morning at the peril of passengers. No hotels provided by the airline. Passengers left stranded at airport. Not acceptable. I was able to get a hotel at my own cost outside of the airport. No reimbursement. Won’t be my choice in for future travels.

Worst airline. They had 3 security checks just to get onboard and no notification prior. Had to throw away any liquid bought at duty free because one of the security checks was prior to boarding the plane. My onboard media console was not working, the flight attendant said they will check on it but did nothing. Pretended we did not ask for it to be rectified for a 17hr plane ride. Horrible experience. My first and last time taking Philippines Airlines.

Boarding, offer those who need assistance some time not to be rushed.

I was in Business Class row 7 on a 787-9. Both times I didn't get my choice of food. Otherwise, excellent!

The flight was good, the inflight tv's are too old and hard to work

Liked having internet over the ocean. Arriving meal was not sufficient.

Excellent experience. Smooth boarding, flying and the staff was courteous.

Could have had available the ability to watch a movie , but there was neither any hardware or place to plug-in.

Problem with operation of on board entertainment computer. Failed about 1 /2 hour into the flight. Rebooting failed to restore.

The flight was delayed and made the connecting flight a last minute dash across Vancouver airport.

Putting carryone size suitcase into the overhead luggage storage on a the small CR900 plane was cumbersome and its assignment to a far far gate w/o the moveable ramps at YYZ arrivals really stunk.

Very comfortable aircraft -8320-200 airbus-even thru turbulence . Crew were not attentive. One drink and stale pretzels. Crew were not interacting or smiling with passengers.