Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
The aircrew was solid, the flight was chill, I had no issues. The gate agent was not the best. I was trying to use a military bag upgrade to move my bag from under the seat to the overhead bins and he told me there’s no overhead bins on the plane, argued with me why booking put a military member in basic economy (I don’t really understand this) and made it an issue to even try to help me stating I’d have to call reservations to get a bag upgrade. When every other agent with United can add it at the gate, this man couldn’t be bothered.
Why is it that United flights from Newark are constantly delayed? Newark is a United hub!!!!!
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
The crew was outstanding. And the food was surprisingly good. The chicken and the pasta dish were both delicious and I was supposed with a pizza twist near Landing. We hit a lot of turbulence and the crew was calm and kind. Loved the TV in screen. Tons of new releases.
We appreciated the friendly, efficient, and professional flight attendants. A wider selection of hot foods would be nice.
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
Checked my bag despite paid the seat upgrade and there was plenty of space available in the overhead bin.
