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We had to deboard using stairs. Why didnt you have the aero-bridge?

Business class on this plane was adequate, service, amenities, swag, and crew was amazing!

The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.

We boarded via a mobile gate in Dubai. I don't care for the bus ride from the gate to the plane

I was not allowed to upgrade with miles whereas others were. That’s a pity

I have a very good experience flighting with emirates. All my expectations were fit well.

Fresh energetic and friendly crew, great food, brand new plane and non stop entertainment

We waited over an hour to check our bags in and get boarding passes. We arrived 2 and 1/2 hours before the flight, and it was still very slow. That crew was very friendly and very helpful

Emirates is good airlines. But there plane seats were very small and congested. Need to little good and big seats in economy class.

Most aspects of the flight were great! The entertainment was mediocre, though, which made such a long flight less enjoyable.

we were delayed from Athens to Abu Dhabi by an hour and a half, so I had trouble connecting the flight from there to Bali. It could have been done had they waited even 15 mins. There was another lady who was in the same boat. By the time we were half way across the terminal, they have actually already issued different flights for us to go Jakarta then to Bali. Not to mention the inconvenience of waiting over 4 hrs at the airport and the subsequent inconvenience, we did not arrive to Bali till after 800pm the next day, which means I paid for the hotel for nothing when I could have been there before noon the next day! There was little explanation. It was just as well I needed some assistance getting around, otherwise the 2 of us would have been completely lost! Not going to fly with them again!

Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.

The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that

This flight was a dreamliner so I think the space was ok for the legs, but the option for food was again limited and the crew was same.

Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight

Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.

Good. The food was very bad. Except for the chicken rice, rest of the dish went to trash.

The flight was delayed which cause me to miss my connecting flight in AbuDhsbi airport.

I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.

Only 1 time food and drinks together was offered, for total 5 hours duration drinks and snacks was never offered. For some people food choice was not available, only veg was available. No entertainment option was there. Crew members were mostly back of the flight asking each other for KitKat and chips to share between them.