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Not very comfortable seated in the back plane due to turbulence

We were seated at the back and that was very uncomfortable for me with the turbulence we experienced on our way to Chicago.

I enjoyed flying on Korean Air. The service was great and the food was yummy. They served white fish.

I enjoyed flying on Korean Air. The service was great and the food was yummy, especially the bibimbap and cold spicy noodles. The only thing that bummed me out on this red-eye flight was that my seat did not properly recline so I was not able to sleep.

Ford not that great the seat not to big for leg room like other airline

On time and flight crew are always so happy to help and always smiling unlike other airlines.

It was ok. Not good and not a bad experience

not too bad but not too great either. Service on all airlines declined ever since covid. Your Delta Stewardess are not that friendly at all. :-(

I like your stewardess, they are nice. However, your food could have been better and wheres your dessert? You do not offer beer or scotch. I do not drink alcohol biut my husband can have one or two, he has to ask if he can have one. during dinner or lunch, it should be offerred. Also, you do not have the most famous drinks ginger ale

Stewardess are nice. Food could have been better and should have a better dessert. They do not offer scotch or beer. You have to ask for it. I also was not happy that you do not serve ginger ale and or cranberry juice. This is my first time that an international flight do not have this. I go home overseas every year and when I travel through ANA, Delta, Qatar, JAL, Asiana Air, United Air. they all serve this two very famous drink. You do not have a great snack tray.

I booked a ANA flight, this was just a regular United flight — as always very bad, dirty, rude service, quite frankly really embarrassing to be flying with this after spending time in Japan.

Staff and crew are wonderful, professional and courteous. Meal is delicious and snacks can be improved. Entertainment needs improvement, pls update selections of movies. I appreciate that our flight was on time

I flew economy class so of course it’s not as roomy as business and first class. But overall it was ok and the seat had an interesting way to recline — the seat itself extended forward instead of the backrest. This way the person sitting behind me would not lose space by my reclining—excellent concept. I wish all airlines used these seats.

The space for the seats i like it. Its not too close like other air line. The food is ok and also the staff. I'm waiting for my flight rewards point because until now i didn't recieved it.

Flying with ANA is always a breeze. Seats are very comfortable.

The staff, ground and air, at ANA was very helpful and friendly during check in, boarding and during the flight. This is the reason why I always fly ANA whenever I go to Manila. The food was not the best but the flight crew more than makes up for the shortfall.

For the price of a seat that is obviously crammed together so as to get many more people onboard and combined with the long flight duration, Free WiFi should be an automatic “Thank You for Flying with Us!” To charge an additional fee when so many other businesses offers it is a bit “cheap” on the airline’s part.

Flight was on time and the crew was as expected, friendly and respectful. Food could’ve been better though.

Ticket was purchased as a United Airlines flight (operated by All Nippon) like what does that even mean? Makes for a VERY confusing flight experience. For instance, what do I look for a United drop off signage and ticket counter or ANA? No explanation anywhere to be found. I also felt a little bit scammed by the obsurdely restrictive seat selection provided. Only middle seats available!! Are you kidding me!! On 6hr + 10hr flights you're forcing me into the middle seat without telling me before I purchased the ticket?? This should be illegal. And to top it off, on the Tokyo LA leg there were quite a few empty seats including window seats! I must also say, the food was a dissappointing as well for my taste, fish with rice ( mostly plain white rice) or a vegetable medly for the breakfast meal? Should be at least 4 choices and at least 1 with eggs. Outside of these issues flight was otherwise ok.

Ground and flight crew were all courteous, extremely helpful and professional. Overall, process is really organized, from boarding to disembarkation.

All of the JAL flights in this itinerary were great. However the last leg of my flight from LAX to SFO was through Japan Air’s partner, AA which wqsn’t up to par. We were informed only minutes before boarding time of a delay despite the airlines knowing about the delay far earlier (the aircraft we would be taking arriving arrived and disembarked close to our boarding time, for all to see but AA still kept the original boarding time posted until last minute). Furthermore, once we boarded the taxi/wait time was also extended, with the pilot blaming “construction at SFO” for the delay, rather than taking accountability for the the plane’s late arrival coming into LAX. We took off approximately an hour later than scheduled. It’s for these reasons I adamantly avoid American Airlines when possible. Again, JAL was stellar.

Great service but food taste and options have gone down a few notches.

This airlines is always my favorite. Very consistent customer service and food is good. My last flight with them, I had no idea we landed because it was just that smooth of a land.

Excellent crew, immediate attention for any request. Both ways on time (rather before time arrival at Haneda). Only complaint was that the seats are not reclining like rest of the airlines that I travelled. The Backrest is fixed. The reclining is only within the box seat, so you slide down forward for reclining, not backward. So it was bit uncomfortable. The food for the day trip was excellent. For the night flight, no breakfast was served, only dinner, which was disappointing.

At least it was not very cold inside the plane. I noticed there was now a bidet in the bathroom and that’s good! I didn’t like the window seat. Flight was smooth except for 1 turbulence. Plane was on time. Thanks. Food was not that great. Miso and green tea were good! As usual movies were old and there were no changes.

I didn’t like the check in process I had to check in at the counter took too much time . Didn’t give the upgrade my seat .

Liked the food. Needs improvement: 1) the flat bed was very hard and the set up was not at all passenger friendly 2) the announcement were impossible to understand even in English. 3) the flight information on the monitor was terrible it showed a airplane with no information like altitude, airspeed, heading. You could not zoom in or out to orient the aircraft to where you were in the flight. 4) movies were old and very limited as was the music selection.

It was one of the best experiences. The staff were amazing. JAL is my second favorite Asian Carrier I have flown on. Korean Air was my first. Thank you JAL for bringing me home safely and for such an amazing staff and service.

JAL is quite nice in business class. Comfortable, spacious seats. Their entertainment, especially their film selection, isn’t that great though as their are not many new releases like some airlines offer their first and business class customers. . Food is excellent and the option to order on demand is always quite nice, which JAL offers. Flight attendants were very friendly and kind. Overall very good experience with JAL.

Very comfortable unlike my first trip where they switched my flight from JAL to AA which was a disaster!

Fantastic. Smooth boarding with an infant. Never experienced it with any other carriers.

This was a Lufthansa flight, not United. The CSA at the counter, Ashley, was not only incompetent, but quite rude. Me and two other PAX waited over 7 minutes standing in front of her and another CSA and they ignored us. We joked that we must have accidently taken invisibility pills. She could have at least said "I'll be with you in a moment, I'm currently....". I could go on about how rude she and the other CSAs were (whispering, not communicating with me, blaming the situation on others, etc.). She would not work for me. Then, she gave me literally the worst seat on the plane. the worst. My seat kept getting bumped (rammed twice by the crew with their carts and about every 5 minutes by someone using the bathroom), listening to the bathroom all night, crowded seat, etc.

My seat was broken. WiFi didn’t work. Gate crew at HOU were rude and condescending. Treated all the passengers badly. Bad experience, United.

First flight of the day… MINIMUM FUEL! 15 minute landing delay at HOU due to fog turned into a 2+ hour delay! Rather than circle, they had to divert to another city to refuel! Sat on tarmac at Austin to refuel. We ALL missed our connections! The crew, including pilots, were clueless. Crew was really a mess. At HOU, Untied employees were exceedingly rude to all. It was pitiful.

The check in from Panama to Houston was good. From Houston to Toronto was definitely an experience. The Pilot from Houston to Toronto was exceptional. He probably saved our lives by noticing a dent in the fuselage. Everyone was taken off the plane and we boarded a new plane

An hour and a half late is UNACCEPTABLE. The negative impact to our family is unconscionable. And for the price we were forced to pay...

We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.

No lounge access with “United First” ticket. False alarm about late flight, jeopardizing connection. Wrong meal. Loose power socket would not hold plug, could not charge device. In-flight access to text messaging did not work. Toilet seat on plane would not stay up.

We ended up with seats in the very back. So they did not recline. Have no idea why, we reserved and checked in very early. The isles were very narrow and the seats had very little leg room. But they did give us water, and a snack.

Boarding was terrible. My wife uses a wheel chair and she was in an incredibly hot closed metal cargo box for close to 20 minutes before getting on board

Upgrade their seats. They’ve got 20-year-old business class seats in their 777s. The food choices. On the way to Manila and the way back I thought we’re lousy compared to other carriers. The staff was fantastic and very happy.

Not a pleasant experience from the start of booking first flight all the way through to the actually flight. Only saving grace is the food.

No power on an 11 hour flight? What a joke. Crew did not come by enough to get trash or offer water.

Checking in was okay but boarding a little bit slow

There is a problem with the sound while watching movie or listening to the music ( the sound is static & goes on and off). Aside from the sound, the experience was good & stewardesses are nice.

Not leave 12 hours late. This airline is horrible always late does not refund upgrades for cancelled flights inept counter staff.. needs to be shutdown

The food was good but could be better. Also, less salt would be nice.

My biggest concern was with all the schedule changes. Both inbound and outbound flights times were changed, including a time change less than two days before the scheduled departure.

The flight itself was good, however, the disorganization of boarding and the sheer amount of baggage STUFFED into the over head compartments in what appear to be an outdated plane was not okay. The plane was outdated. I walked into the restroom and a panel underneath the sink was on the floor. I called the attention of the stewardess and she quickly put it back into place. The entertainment system had to be rebooted in order to “work,” but even after rebooting, the sound was off. For the amount of money my wife and I paid, we expected a little bit more. Sad to say, but Phillippines Airlines missed the mark on many things going all the way to sectioning off such a small area for all the passengers to wait for boarding. Everyone was on top of each other. They also made you throw away your water, even after the initial security check. So the water you bought after the first security check wasn’t allowed onto the plane, but they didn’t offer a refill station or another place to buy water. Will definitely need to think again about booking with Philippine Airlines.

The charges for overweight luggage were not clear, I think I paid twice, I didn’t argue because I was traveling alone & already felt exhausted.