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Staff on board were good - food was fine tasted good - tv was old 1970ts in seat back but hey it was a 2 out flight so no drama

At the boarding gate, Jeju airline accepted "carry on" bags for checking in for free due to the "limited cabin space". This is because most passengers were carrying multiple bags that exceed the size and weight limit for carry on items. Rather than inspecting carry-on bags at the counter and requiring excess bags to be checked in for a fee, they allowed freeloading at the boarding gate to to the detriment of those who paid the fee for checked bags. This is totally unfair.

As posred earlier the crew was very accommodating & professional. Thank You Allen

All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.

No priority counter check in for families with young children.

The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.

We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.

Our seat tv didn’t work All the rest was perfect

The customer service was excellent! Check-in, baggage check-in, boarding, the flight went very smooth.

Awful. I got stuck next to a person carrying a dog and behind someone with a dog. People need to board these dogs downstairs. The cabin is crowded enough with your pets

I was happy to be seated with my teen daughter. On my arrival flight we were not together. Drink choices were great. Food was ok. Lots of entertainment options. Pilot communicated well and gave us a heads up about wind and turbulence. Made it less anxious.

Other than the two hour delay, it was fine. Of course they were very professional and kept us informed throughout the whole delay..

United airline kept delaying our flight back to Phoenix for 8 hours before they cancelled it! If they know that we are not flying out for whatever the reason is, why did they keep lying to us for hours. We could find another flight earlier or even find a hotel with a shuttle. But cancellation at about midnight was not fun. We stayed in the airport all night till the following morning when we bought an Alaska tickets to go back to Phoenix. Total of 14 hours in the airport.

I like that it was a direct flight from MNL to SFO but it was such an old plane with worn out facilities. I bought my ticket in first week of November but I still had to pay extra $54 just to get aisle seat 38C. Realizing it was a long 12+ hour flight, I tried to find exit row or bulk head seat but none was available. I was forced to pay another extra $175 to get seat 35C which was shown as "Economy Plus" which I expected to be more legroom, more seat recline and better food. When I reached seat 35C, it wasn't any different from an ordinary economy aisle seat, to my utter dismay! No extra legroom, not extra degree recline, no better food, not even slippers! I felt cheated paying extra $229 and didn't get the supposedly better "ECONOMY PLUS" 35C seat! Besides, I still had to board in group 5! Toilets weren't kept clean and dry. More senior flight attendants weren't as attentive and prompt during meal service. Many times they brushed the carts right into my shoulder or knee. To help them out, I also had to walk up to the galley to get water myself. Now I worry about my return DEN/NRT which I paid extra $300 for United Premium Plus 21C if it is indeed Premium Plus!

Couldn’t get the tv screen to work, didn’t try food, so no comment

The staff was phenomenal. I can’t think of anything that could be better. Will be flying with UA again

Upgrade their seats. They’ve got 20-year-old business class seats in their 777s. The food choices. On the way to Manila and the way back I thought we’re lousy compared to other carriers. The staff was fantastic and very happy.

Continual rescheduling of flights, inflight entertainment system did not work, staff not pleasant to interact with.

Check-in was tedious. They could just have used the electronic boarding passes and counter checked the passengers’ names in their manifest. What’s the use of the early checkin if we still have to queue at the only 1 functioning checkin counter!

I’m 6’2” and the seats were too close together for my knees, very uncomfortable.

everything was excellent the crew the food, crew was extremely friendly but wish there was a tv..📺

So far pal express is much better than Cebu pacific in terms of customers service and in flight crew. And on time departure and arrival . Especially if you're taking airbus 320 plane . But the small aircraft like bombardier . It usually delayed .

We did booked shorter layovers but flights changed and layovers are too long good thing Philippine Airlines give us a hotel in manila but here Vancouver to Calgary too long layovers and there is enough sets to wait closer to air canada and they will open 4am.we were here 1 am .our flights schedule for air canada 8:10am.we paid expensive flights but not happy of lay over Vancouver to Calgary.

Biz class is way below what other airlines offer. The food was mediocre at best. A WiFi was intermittent and movies were dated. Honestly the best part of the trip was that the Mabuhay lounge in SFO was closed and they gave us pass to Air France lounge. My advise, fill up there before boarding plane.

Not a pleasant experience from the start of booking first flight all the way through to the actually flight. Only saving grace is the food.

The return flight has been a nightmare. I am stuck in Singapore right now because PAL has not managed to resolve my return to Manila. The engine blew up on take off