Excelent service and plenty of food and drinks during the flight. Flight crew very attentive to our needs. Leg room between rows are very disappointing.
The seat in economy class and legroom in Singapore airline are narrower than Korean airlines! I don’t have that comforting feeling flying with Singapore air as in the past!
Food could have been better. Too many passengers getting up and down all the time.
The staff on Singapore Airlines was incredible. I would like to commend LS Reuben from my SQ37 flight on November 19th, 2024, from LAX to Singapore, for his outstanding service and care. During the flight, one of my earbuds—brand new and valued at nearly $300—fell out and became lodged in the box controlling the in-flight entertainment system. I was understandably upset, but Reuben went above and beyond to assist me in this tough situation. Reuben demonstrated exceptional determination and empathy. Instead of suggesting we wait for an engineer, he immediately took action, spending almost 30 minutes searching for the earbud. He even got down on the floor to ensure it was recovered. His genuine concern and persistence made all the difference and turned a frustrating situation into one where I felt truly valued as a passenger. Reuben is a shining example of the remarkable service that sets Singapore Airlines apart. His dedication and willingness to go the extra mile left a lasting impression, and I want to sincerely thank him for his kindness and professionalism.
Really enjoyed the flight. Our flight attendant on the way back SIN-LAX was exceptional I didn’t get her name but she was so kind and went above and beyond to make sure I was comfortable. I had a bit of a panic attack and she checked on me a few times to make sure I was ok. Really appreciated her attention and service. Thank u
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
The crew have great customer service but their economy seating isn’t the most comfortable for a 220lbs+ guy and the food wasn’t bad, but wasn’t exceptional, either.
Food option Hindu veg to Hindu non veg request was unheard
They made 22 hours aboard aircraft very enjoyable. I was very impressed with the attention to detail and level of service. Singapore airline will be my preferred choice going forward.
The staff were amazing and very kind. The seats recline a little too far back and are up close when sitting behind.
Over - amazing. The aircraft is somewhat old on this route.
The plane seemed pretty old and the food was not good
Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.
Very bad groud crew taking bags less than 7kg Bad food Old plane
Delayed, Bad American style food (not tasty, horrible cheese for a flight to France). Incompetent cabin crew (I asked how to connect by cable my headphones and the flight attendant suggested me Bluetooth which is not available). Good space
We had to deboard using stairs. Why didnt you have the aero-bridge?
Some Crew were distinguishably fake in their interactions with passengers.
Business class on this plane was adequate, service, amenities, swag, and crew was amazing!
Airline did not have enough vegetarian meals for all guests, and crew were not adequately trained to handle this.
The flight was nice and on time. The comfort can be slightly better in business class
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.
The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
I think the staff was short. Being Vegan, I ordered a custom meal. The meal was not provided both two ways. I assume they forgot. They were short on staff. It was taking for ever to provide service. people were getting restless.
Very poor show. Flight got delayed due to fog in Lahore. This is understandable. However, no arrangements were made for nany hours, once some things was organised, there was no leadership, no support to families with children's, disabled passengers. Took to hotel where it took 3 hours to sort out room allocation, that after finding partner to a minimum of 4 people. Couples were asked to find another couple before room is allocated. After 2 5 Hours of reaching room,return journey started with total chaos, no leadership at airport. Several derours to finally get new boarding passes. Asking the reason why flight was cancelled, the Saudi airline staff recommended using other Airlines in future.Finally boarding nobody inside the aeroplane helping old, illiterate to find their allocated sears. Sort out luggage storage. All the staff stayed in their kitchen areas to let passengers sort out. In-flight service wad good. Overall very poor experience.
It’s very tiring journey with only 3 seats in a row and not good for family of four. Online checkin don’t work and unable to select the seats while going.
Ok, the flight was not full yet I had people on both sided and the chairs were tight. Only 2 kinds of snacks didn’t even have milk for the coffee.
Economy seats are better than most other international airlines. Crew is nice, food is halal and pretty good. Seatback tv selection is ok, not great. Wifi is poor and crazy expensive, "free" messaging lasts 15 minutes and capped at 3mb, full flight plans are $50 USD and still very tightly data capped.
Extremely bad food, they never gave our bags in time, the online check-in did not let us check in because we had Indian OCI not sure why we were given the option to check in then, because we couldn’t check in online we had to go in person and we were not able to change our seats and sit with our family
The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that
Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.
Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.
The flight was delayed which cause me to miss my connecting flight in AbuDhsbi airport.
I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.
Only 1 time food and drinks together was offered, for total 5 hours duration drinks and snacks was never offered. For some people food choice was not available, only veg was available. No entertainment option was there. Crew members were mostly back of the flight asking each other for KitKat and chips to share between them.
Etihad flight sector is a local . .give the same quality upto destination
Liked leg room Disliked unable to book to sit with my family on same flight without paying extra
Lovely crew - comfortable journey despite it being an older plane.
China eastern was fantastic. I had read so many bad reviews that had made me nervous. However, I found that the flight attendant’s, and customer service check in etc. etc. was excellent. I had no problems. I would fly with them again!
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Excellent experience however older aeroplanes used by China Eastern Airlines.
The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off
Reasonable. What they offer during the flight is not great, but the crew is polite and try to compensate it.
Price is the main attraction. Staff is OK but difficult to communicate with them due to general lack of English. Food is truly abysmal, the main courses (4) were barely edible. The choices for breakfast served at 5:30 am prior to landing at Gatwick airport were Spaghetti Bolognese or seafood fried rice. Choices offered for all 4 mains were either something rice or noodles. Shanghai airport layover is much too long in a very poorly serviced airport. We were unable to use WiFi; private lounges required cash only payment with no ATM or cash exchange open.
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
