I appreciate the email reminders for online check-in which made my entry to the lines less stressful. The flight was on schedule and on time. The baording staff were proactively helpful and approachable. The airplane inflight food, entertainment and comfies as well as provisions are excellent even in the economy seating. The airline transfer was smooth and easy! Luggage safe and intact! Thank you EVA airline for making my trip a reliable safe and comfortable experience.
Very smooth flight. Superb crew, great food and service. Slept most of the way. Excellent airline.
I was sleep when they brought the food. They had put a note on my seat. There was no food when I asked for food later. There was just one main meal served in this 14 hours flight. They offered me sandwich with ham which I don’t eat since I am pescatarian. Long story short I had to wait to get to TPE to get something to eat. I am extremely disappointed from the service. I have been flying EVA since I was 1 year old. Perhaps no more EVA for me. Seems EVA glorious day is long gone
basic and only minimum of service, they offer nothing special
Except for crying babies all was ok although the movie selection wasn't the best.
I think the business class service has declined as compared to how it was years ago. I am not a fan of the hello kitty graphics. Boarding was long and not well organized. The lounge in Taipei was not very good, the food was very poor. Did not live up to many international business class lounges.
Only one Hindi movie from LA to Taipei and same movie from Taipei to Singapore Why we call it entertainment when I have to watch one movie for 18 hours flying ?
I wish the app was more user friendly. I wanted to upgrade my seats, but could not from the app. The gate agent said you can only upgrade from the website.
I was expecting that movie selection and food would have been better. Everything else was great.
Flight was smooth no complaint. Except maybe better food choice for the long flight…
Except for the uncleaned tray, and the delay in serving food for our section (which may have been due to the location of our row) everything else was good. The crew were very professional and responded to our requests promptly throughout the flight. We as a family were not disappointed by Emirates.
It was great, a little more leg room would have been better particularly since we were in premium economy
The plane seemed pretty old and the food was not good
The service on board was excellent, the flight wasn’t overbooked and we departed and arrived on time.
Poor flight aircraft very old Crew was friendly 1 person though
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The entire crew was amazing. They went out of their way to make us enjoy a great travel experience.
The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.
Priority boarding for Silver and Premium Economy was very disorganised, in fact, non-existent.
Nothing, all that I know is that I will never travel with Emirates again Qatar is were I belong. You guys should send someone over to experience what true acomadation is, Emirates has the worst food that I ever eat on any airline ,even jetblue has better food and snacks that curry Indian garbage you guys serve just make people sick.
Crew and service was excellent, but passengers should be offered a welcome drink before take off which did not happen. Food was very good. Unfortunately the lie-flat bed in business class was one of the most uncomfortable I have experienced. The configuration forces you to sleep with your legs at an angle instead of in a straight line, plus there is very little padding on the bed so it wasn't possible to sleep for more than 2-3 hours on an 18 hour flight. For what the airlines charges for a business class ticket their hard product leaves a lot to be desired.
Everything was great keep up the good work 😁, can't ask for more.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
The staff on Singapore Airlines was incredible. I would like to commend LS Reuben from my SQ37 flight on November 19th, 2024, from LAX to Singapore, for his outstanding service and care. During the flight, one of my earbuds—brand new and valued at nearly $300—fell out and became lodged in the box controlling the in-flight entertainment system. I was understandably upset, but Reuben went above and beyond to assist me in this tough situation. Reuben demonstrated exceptional determination and empathy. Instead of suggesting we wait for an engineer, he immediately took action, spending almost 30 minutes searching for the earbud. He even got down on the floor to ensure it was recovered. His genuine concern and persistence made all the difference and turned a frustrating situation into one where I felt truly valued as a passenger. Reuben is a shining example of the remarkable service that sets Singapore Airlines apart. His dedication and willingness to go the extra mile left a lasting impression, and I want to sincerely thank him for his kindness and professionalism.
I very much liked and appreciated the service on board. The seating arrangement in Business feels uncomfortable. It's not made for tall people, in any case.
I was a member of Krisflyer for ten years, but my last flight to Tokyo was a disaster. I had to stand in line for four hours before check-in because they were late opening the counter, and there were more than 50 people behind me. The plane was extremely small, and the food could have been better. When I dropped off my stroller before boarding the plane, I expected to receive it upon exiting for my transfer. However, they returned the stroller to the checked baggage because they said I was late getting off the plane. Of course, I was late; they assigned me a seat at the back of the aircraft, and I was traveling with a baby! The worst part was when I arrived in Jakarta. They damaged my stroller and refused to approve my claim, so I had to pay for stroller rental because of the damage they caused. I don’t know what happened to Singapore Airlines, but I felt like I was flying with a budget airline.
Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks
Flight was delayed by baggage loading onto the plane. This was attributed to "inclement weather" (some moderate rain) which could be said to be beyond the airline's control, but the problematic part was that the plane was boarded and doors shut so that passengers sat in a cramped plane with rising temperature (full flight) for an hour. The airline was aware of the status of baggage loading, they could have deferred boarding to keep passengers comfortable.
The seats were more narrow than at other lines. Food was mediocre (economy class)
The crew and their service was top notch, but the plane itself seemed to be on the older side and worn out. Also, the food could’ve been better. 9 out of 10.
The staff were wonderful but the seats weren't very comfortable for a bigger guy like me.
we were delayed from Athens to Abu Dhabi by an hour and a half, so I had trouble connecting the flight from there to Bali. It could have been done had they waited even 15 mins. There was another lady who was in the same boat. By the time we were half way across the terminal, they have actually already issued different flights for us to go Jakarta then to Bali. Not to mention the inconvenience of waiting over 4 hrs at the airport and the subsequent inconvenience, we did not arrive to Bali till after 800pm the next day, which means I paid for the hotel for nothing when I could have been there before noon the next day! There was little explanation. It was just as well I needed some assistance getting around, otherwise the 2 of us would have been completely lost! Not going to fly with them again!
The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that
This flight was a dreamliner so I think the space was ok for the legs, but the option for food was again limited and the crew was same.
Boarding was efficient, had to check in cabin luggage. Seats were narrow, food was more in quantity, received cabin luggage on the luggage belt which was fine.
Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight
Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.
I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.
Only 1 time food and drinks together was offered, for total 5 hours duration drinks and snacks was never offered. For some people food choice was not available, only veg was available. No entertainment option was there. Crew members were mostly back of the flight asking each other for KitKat and chips to share between them.
Seat selection screen while online check-in could include free seats to choose from and show the options before we proceed. Currently, it is auto-allocated and there are no options for free seat selections.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced.
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !
