On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.
The crew and their service was top notch, but the plane itself seemed to be on the older side and worn out. Also, the food could’ve been better. 9 out of 10.
The staff were amazing and very kind. The seats recline a little too far back and are up close when sitting behind.
We flew business class. It was excellent. For a 6’4” individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.
The booking experience was bad. Our six character booking ID number disappeared the day before the flight, We could not find out what happened or what was the status of our flight, scheduled for the next day. We finally found the right number to contact Singapore Airlines on the matter (not easy). The Singapore agent worked through the issue in a little over thirty minutes on the phone, the day before the flight. That was great. I'm very happy with Singapore Airlines and their performance. Contact with a competent person on the matter was near impossible. It seems no one in business these days wants to deal with customers once they've pocketed the money. There were resellers, including Kayak, involved in the chain. When we finally got through to Underpricer, we did get a return call that could have proved helpful. But by that time the matter had been resolved by the Singapore agent. Majestic Vacations, the reseller who received the payment was less than worthless. That's just a fast buck operation. Ugh.
My daughter and I had a pleasant trip to Singapore. Reliable and on time.
A 16 hour flight from Singapore to Los Angeles had only 2 meals. It would be great to have 3 meals.
Good airlines, travelled 🧳 n Singapore multiple times and experience is consistent
I loved the comfort of the flight and the hospitality of the flight attendants!
They bumped us up. They overbooked the flight and we hurried to the next flight. We are a family of 5 with 13, 10 , and 6 year olds kids. Everybody was running to the next flight. We never been exhausted in our flights hust like we have experienced this week. Mismanagement in scoot and kayak.
