basic and only minimum of service, they offer nothing special
The app was awful. No accurate info. Paying for internet is a negative (Delta is free). The crew was very nice for the most part although you are not guaranteed to get good service. Some crew would ignore requests for things as simple as a cup of water if you were sleeping when the first serving was made. Food was great. Male crew member was exceptionally kind and responsive.
EVA air was nice. It was the first time I’ve flown with them. The poor entertainment choices for 2 long flights will make me think about choosing them next time. I didn’t know if would effect me so much but I couldn’t sleep and it added to the stress. The food was terrible for me but I couldn’t find how to inform them about my diet when I bought my ticket.
It was a good flight. I would highly recommend it to family and friends.
The employees were professional and efficient. I consider myself a traveler but have trouble with the international fare served on airplanes. I admit Americans buy their food in the supermarket and we typically don’t eat the ligaments and cartilage. I know that is whiny but as I age, I dislike it more. At least things weren’t covered in cheese. The desserts are terrible! My neighbor didn’t eat her bread so I asked if I could have it. First time for everything but had been traveling a total of 27 hours and was hungry.
The night flight was only 2/3 full, which is always a plus. Room to stretch out for sleeping. Gracious stewardesses, attentive, and slim/attractive (which is rare these days). Good food, and curtesy wine.with meals. Comfortable seats and decent leg room (economy class)
On time service. Seat comfort and the crew service very good .
Only one Hindi movie from LAvto Taipei and same movie from Taipei to Singapore Really horrible and we call it entertainment???
Food was ok. Could have been better. Entertainment was limited, especially for kids.
The crew was very helpful. Food was prepared with great care and tasted wonderful. Movie selection was a bit limited. The bedding on the seat is a little too thin for sleeping.
Thanks for fixing the title of this question... the flight was a DELTA one marketed as a Korean Air flight. Which automatically makes it worse. The crew were actually rude in several cases and clearly lacked cultural sensitivity to the majority of the passengers (Koreans). This flight was also a minor heart attack before it started. Firstly, I thought I was buying a flight from Kayak, but it turns out they just acted as a front for this other company, UnderPricer, which took almost 24 hours to send a proper confirmation of the flight. We could not select the seats at checkout time either. We later submitted our seat selection to Korean Air, who proceeded to mess up the instructions to Delta, so our family was separated on the flight and our aisle seat was replaced with another middle seat.
The flight attendants seemed to be a little more grumpy this time. A350s could use more toilet stalls.
It would be better if flight crew can clearly communicate in english. But they are kind and accommodating. Food is good, especially the sandwiches on the self-serving snack trays. They are better than the ones served. Boarding was organized.
So far one of the good one , whenever I go to Korea , I always use Korean airline .
They could have had more up to date movies/better choice of music.
Terrible experience will never fly Delta again. Delayed flight with total disorganization and inept crew who wouldn’t communicate.
Will try never to fly Delta international again. Flight delayed and staff completely inept in dealing with it. Would not communicate, rude, completely disorganized. Once we reached Seoul the staff there had no idea what to do with us and led us around the airport from one pointless line to another. They were clearly not told how to manage the situation even though they had hours to make a plan. Never again.
They texted me my gate number and then they texted me again it’s now boarding but in different gate, and the gate was so far from the gate they texted me earlier. I have to run just to get to my flight. They always do that.
The flight crews were extremely professional helpful and courteous. Departure and arrival times were accurate. No delay. Thanks
The flight crews were extremely professional, helpful, and courteous. Departure and arrival times were accurate. No delay. I will use K airline again. Thanks
Seats had more space than expected. No recline, that is good.
The cabin was hot. I was sweating during the whole trip.
Everything was excellent except for the hot cabin during the two trips. Why would you keep the cabins cool hot?
The ehole fliht went smoothly. No delays. Bur the food was not good.
Wonderful. I love ANA airlines. It's the best so far. My first pick when I travel now.
Loved that leg room was great for economy, and food was definitely better than other American airlines, great selection of movies. My mom is happy.
Just okay. Staff is accomodating especially at the check in counter and gate. Boarding was just fine. Leg room was cramped at economy. No entertainment, wifi is so-so. Cola in can given by cup, but rest of can was not given. At least give the whole can.
What I noticed is that when customers or passengers are asleep, they are no longer given food.
I ask the crew to help me get my bag because I can't reached it she ignore me
I have never been a big fan of airplane meals
flight delayed 45 mins - missed connection - 1 hr layover became 8 hr layover waiting for next flight -
Fast boarding flight on time boarded plane back to front instead of stupid zone groups like US airlines do...
Horrible airline. Missed my baggage and don’t want to reimburse for the basis items. Pathetic customer service
Food was hood for airline food with good poftion and variety in meals. Frequency of beverage service was very low and amount of soda with meals was inadequate.
Excellent service provided the flight crew. Food and drinks were very good.
Meal options for vegetarians can be provided… Nothing was offered for me for dinner.. crew just said no vegetarian option available and did even bother to provide any alternatives or something to eat.
I was really impressed with the experience it was my first trip overseas. Nice staff
Not enough food for everyone. . Always run out of food when we ask
Cathay was not the problem. The problem was the customer service from Kayak/Underprice. Will never book through Kayak again.
The crews were smiling all the time with soft tunes when they spoke; the food was excellent. Thank you!
We arrived early and finally made it to our gate almost an hour after.
Was a pain having to leave the plane and reboard but glad the plane was fixed
Plane was was better than th YVR to ORD flight but was a fraction of the distance. Fly your better planes on longer distance flights.
Nothing wrong with the flight itself. But due to 2+ hrs waiting in immigration and the additional security checkup in O’hare, I nearly missed the flight.
They need to improve their boarding process. Group 1 and/or paying first class passengers shouldn't be in the middle of boarding process
late departure due to some unspecified issue with ventilating the cabin. They got it running but it was FREEZING for the whole flight. I asked for a blanket but they didn't provide one. They could not turn up the heat. it was quite miserable.
We were delayed because of ground crew, not because the plane wasn’t ready to go. The food was better than usual!
I still prefer Delta, but Delta doesn’t fly to State College PA.
It was so uncomfortable for 14 straight hours it was torture
Everything was fantastic. Modern plane. All the amenities! Although the paid snacks and meals are pure robbery. Like i understand airlines need to make money, but 11$ USD for an overnight oats with some nuts in it and barely any pieces of apple.... Highway robbery
