Amazing!!! It really is good! The seats do go back far to relax so if you don’t like the person to go back, just adjust and go back and everyone goes back to settle and be comfy. Enjoy few free drinks and the little amenities they provide.
This Airline is really good! Better than Eva air for sure and more luxury. I really liked all the small details and amenities plus it really is free alcohol!
The crew services, the flight, the updates and our experience was awesome. Thank you.
Starlux is a great choice for long haul flights. It offers excellent foods and entertainment value. Ground staff are courteous, effective and efficient handing check-ins and understand travelers concerns. Flight attendants are equally great. They're full of positive attitudes and their goal is for traveler's getting destination with comfort and respect. Highly recommended.
Efficient boarding, on time departure. Cabin crew all nice looking and well dressed, helpful. Plane interior looked modern and new, fresh condition.
I thought all the while when I booked my flight I am entitled to check- in 2 luggages of 23 Kg each only to find out that the ticket I purchased online entitle me for only one luggage. I have been traveling for over 20 years and this is the first experience to such… so frustrating.
I was pleasantly happy with this airline, which is new to me. The crew was attentive and the seats felt better than most other economy. There was plenty of bin space. Glad I got to pick the seat I had(based on distance from baby image on seat map).
Business Class is a luxury that can be quite addictive. The priority and VIP treatment is great. We found a new favorite airline for our travels.
The meal and service were very excellent. It’s a n unforgettable journey
An excellent experience. The aircraft, crew, services, and amenities were all top notch for an economy class ticket. It has been quite a while since I've had this level of service on an airline.
Great but I am not sure why I was placed in zone 4 for boarding despite being an Infinity Member??? Can you explain online. Thanks
The staff was marvelous. The entertainment options were terrible, old or 2nd rate movies. I was unable to entertain myself for 18 hours-it made it seem even longer. Note: I thought about upgrading but your information about what was included was unclear. Are the seats bigger? Are there current moves? What kind of food do you get? Would the upgrade compare to Delta? Just saying the upgrade is better didn’t convince me and I regret not flying Delta.
EVA air was nice. It was the first time I’ve flown with them. The poor entertainment choices for 2 long flights will make me think about choosing them next time. I didn’t know if would effect me so much but I couldn’t sleep and it added to the stress. The food was terrible for me but I couldn’t find how to inform them about my diet when I bought my ticket.
Crew's attitude can be better. I asked one crew member to help to put carry on baggage into overhead bin, but he was not willing to help. I needed help because my height is short. His attitude was bad.
I think the business class service has declined as compared to how it was years ago. I am not a fan of the hello kitty graphics. Boarding was long and not well organized. The lounge in Taipei was not very good, the food was very poor. Did not live up to many international business class lounges.
Plane is new and I was upgraded to first class so all was great.
Only one Hindi movie from LA to Taipei and same movie from Taipei to Singapore Why we call it entertainment when I have to watch one movie for 18 hours flying ?
The flight from Taipei to LAX was the first time we encountered rudeness from the crew. From the gate agents to the in flight crew. We had received such wonderful service going to Bali and on our Bali to Taipei flight that it shocked us when the gate agent was rude and then the rudeness continued on the flight to LAX.
Overall great experience. All four members of my family were seated together without paying extra to reserve seats. Everything was on time. Food was great and healthy. Media entertainment was good. Rock music could be added as a listening choice. No issue with baggages. Flight attendants were friendly and helpful. I would recommend EVA to friends and family.
As a senior traveller it’s difficult to be seated all the way at the back
I loved everything, I was just a little confused on my bag allowance. When I checked in it said I was allowed 2 check in bags, but when I got there they said I was only allowed 1 so I had to pay an additional 200 dollars! Other then that everything was great! I would love to use your Airlines again when I fly out to Manila again in late May, however I want to be able to have 2 bags included this time lol 😆
Need to have space for Cary on when traveler boarding any zone
An International flight from Cebu to Incheon was delayed the night before without a proper explanation. Same thing happened from Incheon to Cebu in the first leg. I will not fly Korean again. And I will ensure Delta their US partner hears about it. This is a routine by Korean to delay flights from and to Cebu via Incheon.
When I selected my seats, it showed row 29 as the front row, so I paid extra to sit in what I thought would be the front row, but when I boarded the plane, row 29 was the second economy row. I was disappointed that I'd spent almost $100 more for no actual benefit.
everything was fine, would have liked better food but it was warm, great choices for movies
the water for tea could have been hot, entertainment was awful, lots of old movies and TV shows
The food is always good and that flight was particularly good.
I like it when the plane have waited for passengers like us who are trying to catch the plane. Detroit was my mom's port of entry we spent too much time looking for our luggages at baggage claim which no problem. But then the problem occur after the immigration when the homeland security agents forgot to give us our passports which it took so long to find them and I was very anxious because we might not be able to catch our flights but luckily the plane to knoxville still sitting there and waiting for us. Praise the Lord for everything.
Absolutely wonderful,love the big clean plane specially the good food.
I took several flights that day, this was the only flight that was absolutely freezing!! It was so cold.
We took business class, It was comfortable and I was able to sleep.
Only process that my luggage didn’t make it to my destination because of short connection but I understand
The boarding process was good. The toilet could be better maintained.
This has been the worst experience I've ever had. We arrived to Ho Chi Minh Airport and were supposed to get our Asiana ticket from the transfer counter as we came with a different airline. However, the staff at the transfer counter were not helpful and kept giving us different information. We were first told by Asiana airlines staff we had to wait 2 hours so they could print out and give us our tickets, then someone else told us we had to wait 3hrs, someone told us "I don't know, just go sit and wait and we will tell you later." This was at a place in the Ho Chi Minh airport that had no coffee or food shops, nothing, just immigration (to enter Vietnam with a Vietnam Visa) and security (to transfer into the gates) but we needed our printed boarding pass to go through. It wasn't until we demanded to speak to a supervisor as our flight time was 1hr away because they kept telling us "there's alot of time left for your international flight, we will get your tickets later" we still had to wait around 20minutes for the "Supervisor" to give us our tickets. I would NOT recommend Asiana Airlines, especially if going thru Ho Chi Minh Airport as they are not helpful. (We almost missed our flight, due to their lazyness and incompetence of printing our tickets) I would suggest Asiana Airlines to have a Machine in the transfer area so passengers can easily print out their boarding passes themselves and save some money by not hiring incompetent staff that can't do a simple task such as printing a boarding pass.
Great service. They could offer vegetarian food and do more to reduce waste.
Great service and comfortable seats. The first meal was excellent but the second meal was only satisfactory
The staffs are very accomodating!!! The foods are good!!! The entertainment from manila to incheon was miserable because we need to use our own cellphones or own ipads.
Check in agent very rude, no greeting “Hi” or “ Thank you. Doesn’t direct where to go for gate info. In flight crew staff not friendly. Very disappointed ☹️
My favorite airline to fly across the Pacific. The Business class lounge is fantastic, the wonderful flight attendants are helpful and professional. Great comfort while flying.
Very comfortable seats, delicious meals, and friendly and helpful staff
Very routh cabin crew food is only 2 meals for 13 hours fry with them They should get better training how to service good super routh language and talking with customer
staff are super nice and effiecient! It was a very comfortable and relaxing flight
Boarding could have been a little bit better but other than that it was a pretty good experience. I think because of the stowaway to Paris France recently they are being extra diligent about boarding passes at the gate. But they boarded the back of the plane first, and that's something I really think needs to start in the USA.
I was ordered vegetarian food, but didn't services to me :(
I did not take the flight, tried to cancel it right after I booked it, but was unable to reach anyone. I blame Kayak for this situation because they sent the booking through another company and I was unable to get anyone to talk to me about the situation. I had to just take the hit and pay for another flight through Cathay Pacific, which was wonderful. I will never use Kayak again. (I bet they don’t post this review!) I’ll just post about them on social media sites. I don’t want anyone to have to go through the hassle and expense I dealt with.
Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.
Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.
The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍
Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.
Unable to set seat assignment. Got a call from presumably “China airlines representative” but was asking for an exorbitant amount for the seat assignment. Was traveling as a family end up being assigned to different seats as a result. Will never use underpricer again.
