Everything was good except food , food choices was very less. Washrooms were closed.overall good experience.
The crew have great customer service but their economy seating isn’t the most comfortable for a 220lbs+ guy and the food wasn’t bad, but wasn’t exceptional, either.
This flight was 16 hours and they made it very tolerable. Seats were comfortable and the staff very accommodating. I had plenty of inflight entertainment. Food was very good.
They made 22 hours aboard aircraft very enjoyable. I was very impressed with the attention to detail and level of service. Singapore airline will be my preferred choice going forward.
My groups frequent flyer star allianceUnited airline miles was not accepted. The Singapore premium economy bag had to be requested, it was very lacking- no toothbrush. I paid more than double than economy but could only use the bathrooms sharing with economy which was hardly available and had to wait in line. Is the 2X $ worth it just for a larger seat???? It is questionable. Seats were not that comfortable. My husband’s seat had white stains on it- had to wipe it down. Our headphones did not have covers on it. Food- way too much.
The booking experience was bad. Our six character booking ID number disappeared the day before the flight, We could not find out what happened or what was the status of our flight, scheduled for the next day. We finally found the right number to contact Singapore Airlines on the matter (not easy). The Singapore agent worked through the issue in a little over thirty minutes on the phone, the day before the flight. That was great. I'm very happy with Singapore Airlines and their performance. Contact with a competent person on the matter was near impossible. It seems no one in business these days wants to deal with customers once they've pocketed the money. There were resellers, including Kayak, involved in the chain. When we finally got through to Underpricer, we did get a return call that could have proved helpful. But by that time the matter had been resolved by the Singapore agent. Majestic Vacations, the reseller who received the payment was less than worthless. That's just a fast buck operation. Ugh.
Fantastic patience when one of the passengers behind me was an absolute horrible, horrible person and the girls just kept smiling and doing their job with patience and kindness. Well, done to the crew.
Could not really fault anything. We had a really short time between flights (about 45 mins), and had to get across the other side of the terminal. But we made it and crew were helpful. Food was good and service for the kids was great.
On time, friendly staff and decent food. Would definitely recommend.
My daughter and I had a pleasant trip to Singapore. Reliable and on time.
Cathay has a great reputation, though it's baseline economy seating is nothing to write home about (and SE Asia flight passengers sometime lack 'routine stateside' etiquette). On the other hand, food was great, flight attendants were nice, and price was very good~
I was really impressed with the experience it was my first trip overseas. Nice staff
Not enough food for everyone. . Always run out of food when we ask
My sister and I were booked on flight CX844 from Hong Kong to New York, following a layover from Hangzhou. The scheduled layover was already over 7 hours, and the flight to New York was set to depart at 2:00 AM. At 11:00 PM, I was informed that the flight was delayed until 6:45 AM, significantly extending an already lengthy layover. I spoke with a representative to inquire about rescheduling or hotel accommodation, but she rudely insisted that company policy only offered a $150 food voucher, which was unhelpful as I had already eaten and most places were closing. She refused any alternative support or access to the Cathay Pacific lounge to make my wait more bearable. As a loyal Cathay Pacific customer, flying with the airline every year, I was deeply frustrated not only by the delay but by the poor service and unprofessional attitude I encountered. I believe this situation could have been handled with more care and flexibility.
Not good. Small seats. Not enough food that customers wanted. No special requests were given that i could see. Slow response from flight attendants
Mediocre. Nothing special. Bad airline food Never received the food I requested Slow response from ground staff concerning my wheelchair. I was left at a holding area and had to walk the distance to the gate. In Hong Kong
From BOS to HK, the crew had pushed me to choose the pasta for meal multiple times. It was a bad experience. Without this, everything was good.
From Chicago to Hong Kong was great., but from Hong Kong to manila we had hard time looking for the gate of our connecting flight. There wasn’t hardly any sign.
Cathay Pacific helps me with the planning due to weather delays. Well planed flights.
It as great, my in flight entertainment was malfunctioning though.
My finger has been hurt by seat, but no answer from you.
Great ride! arrived safe and sound. Everything was great altho its still uncomfortable seats too small space to pass through in.
Not much legroom in economy seats and aisle. Bathrooms are not maintained well. Staff can be friendlier. Food is barely edible.
The PAL employee who assisted my minor children went above and beyond her job and our expectations! Sophia was kind, courteous and made sure my children were taken care of!
Service was good but food needs maybe it’s just me Cause I am a foodservice supervisor more menu Sampling to get better quality when packed to be reheated . Vegetables are already dark and over cooked and breaded entrees are not the best choice I guess . All airlines meal service doesn’t appeal To me.Cause this trip I’ve used 4 different airlines and nothing good in all of them food wise. Thanks
Overall it’s very acceptable I will gave an A.
Food was satisfactory, movie monitor not working. Other than that on time and pleasant crew.
They were two hours late!! Threw everything else planned off.
Flight was cancelled and rescheduled to 205 in the morning at the peril of passengers. No hotels provided by the airline. Passengers left stranded at airport. Not acceptable. I was able to get a hotel at my own cost outside of the airport. No reimbursement. Won’t be my choice in for future travels.
Worst airline. They had 3 security checks just to get onboard and no notification prior. Had to throw away any liquid bought at duty free because one of the security checks was prior to boarding the plane. My onboard media console was not working, the flight attendant said they will check on it but did nothing. Pretended we did not ask for it to be rectified for a 17hr plane ride. Horrible experience. My first and last time taking Philippines Airlines.
exceptionally good with the particular flight because no delay. hope that happens for every flight
Boarding had us in a tunnel with no AC for 15 minutes. Not planned well. And you have to pay for water, get at airport
Kind of worried due to typhoon but yeah we can't do about nature thing. So okay naman kudos to all crews and pilots for the safe landing.
it was good experience though we wait for a minutes in the railday due to no available parking. Keep it up all..
I was memorable! THIS FLIGHT WAS ALL ABOUT WAITING! WAITING TO BOARD SINCE FLIGHT WAS DELAYED. WAITING IN THE RUNWAYS NO AVAILABLE PARKING BAY. FOR THE LAST TIME WAITING FOR FOOD COMPENSATION
Can buy food instead of online order. Maybe limit the meal so no waste.
Great it a good airline but no food or entertainment as it’s a airline
Bags lost for the second time. Will not fly with Cebu Pacific again.
Very good no problems with this airline friendly staff at checking ask you where you want to sit left on time everything easy, it’s a budget airline no food or entertainment unless you buy on the flight but who need food etc on a late night flight.
Delays on the tarmac, uncomfortable even after paying extra for premium seats. Bags lost in transit, no compensation provided
Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..
WiFi didn’t work on both sectors so made killing time harder - planes clean modern and good flight crew - would do again if WiFi works
6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air
We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.
Boarding was not accordingly after front seat, bmf then back seat. This delayed for at least 40mins or more. The staff at Jakarta can do better. Is chaos at the entry to board the plane. This tarnished Scoot reputation when everyone was talking about it.
The crew was not customer oriented at all, even confrontational . The aircraft needs more attention to detail as far as comfort, and the 1 hour sitting at the gate with no air is inexcusable
We flew on the 787 Dreamliner direct to main gate at KLIA2, quick entry via eGate and on the train 41mins after touchdown. Go well SCOOT
Was on scoot plus. The only good thing about the flight was the spacious seats. Tables and armrests were extremely dirty Food: bad Entertainment: non existent Wifi: unable to connect, then was painfully slow that we couldn’t even send messages Good thing we had a night flight, so we just slept throughout.
