staff are super nice and effiecient! It was a very comfortable and relaxing flight
When I booked a premium economy ticket. I then had to pay $100+ to book my seat.
Boarding could have been a little bit better but other than that it was a pretty good experience. I think because of the stowaway to Paris France recently they are being extra diligent about boarding passes at the gate. But they boarded the back of the plane first, and that's something I really think needs to start in the USA.
Didn't like on this return inbound flights (from Hong Kong to Vancouver) Outbound to the Hong Kong was good.
I did not take the flight, tried to cancel it right after I booked it, but was unable to reach anyone. I blame Kayak for this situation because they sent the booking through another company and I was unable to get anyone to talk to me about the situation. I had to just take the hit and pay for another flight through Cathay Pacific, which was wonderful. I will never use Kayak again. (I bet they don’t post this review!) I’ll just post about them on social media sites. I don’t want anyone to have to go through the hassle and expense I dealt with.
Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.
Bars and restaurants in Taipei close early. The lounge isn’t very good, but better than the public areas.
The food was the only thing that could have made the experience even better. Everything was stellar but the food. The staff was superb. I’ve been flying with ANA for years as my go-to and I think I may have found my new favorite. 😍
Short lay over. Seat assignment was terrible. Was traveling as a family and end up being seated separately. Will not use underpricer ever again.
Unable to set seat assignment. Got a call from presumably “China airlines representative” but was asking for an exorbitant amount for the seat assignment. Was traveling as a family end up being assigned to different seats as a result. Will never use underpricer again.
Very noisy and careless crew on this overnight flight. They should understand customers want to sleep
Highly impressive. On time. Smooth and fast boarding and disembarkment. Really great service
The economy seats are much indeed roomier. Meals needs improvement.
It was okay overall but the food was very, very bad.
Horrible airline. Missed my baggage and don’t want to reimburse for the basis items. Pathetic customer service
Horrible. No good food. Baggage missed to onboard and came after a day. No support to compensate the delay. Customer care cannot see the status of the complaint. No reply of the email.
Food was hood for airline food with good poftion and variety in meals. Frequency of beverage service was very low and amount of soda with meals was inadequate.
bad… no veg food was provided eventhough i pre ordered special meal
Customer service was exceptional. I heard it wasn’t a great airline, my opinion has changed after flying with them
I was amazed at how clean Cathay Pacific planes were compared to our US domestic airlines. Everything was great all but the food service I was just okay with. Shorter flights with other airlines usually provided more meals and snacks that I have been on. Almost a 16 hour flight just two meals and no snacks with Cathay Pacific. Even ran out of what I wanted for one of them. Other than that top notch!
I have flown Qantas multiple times in the past it seemed this flight the plane had less seat room or the seats were way less comfortable than before. Everything else was about the same. Thanks
The old Plane had not been cleaned properly in a long time.
Planes was old - business class seats looked like they were installed in the 80s
Headphone jacks worked poorly, seat recline was broken. Planes were rundown.
Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)
Terrible. 6 hour delay with no explanations and only 15 dollars in food credits. A disaster. I'll just leave it at that.
Flight was cancelled about 1.5 hours before departure. Replacement flight provided scheduled 1 hour later. Late boarding, late departure and arrived Melbourne nearly 2 hours after originally scheduled.
Good - better than other airlines in terms of food and seat comfort.
It’s a very long flight and there are so many people on board. Perhaps a warm washcloth now and then to freshen up
Don't irreparably damage my luggage, don't stand around talking in the kitchen area of the plane when a passenger is waiting to speak to you, don't run out of a meal selection so have me end up eating bread for dinner. Lastly, regarding the code-share flight from DFW to JFK....STOP PARTNERING WITH AMERICAN AIRLINES - THEY ARE THE WORST AIRLINE IN THE WORLD! The delay, followed by another delay, followed by disorganized boarding, followed by stale snacks fit for a rodent, followed by a pilot who literally slammed the plane onto the runway when landing causing quite some concern among the passengers.
The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.
The flight was delayed hours and most flights from CS are always delayed. Plane was efficient and got us home but not the best food and no entertainment system at all.
Not good - chair back could not move back for premium economy. Not worth the price
The back of the chair - premium economy could not move back - not worth the price
It was okay. Boarding the staff made you feel rushed like we were late or something
It was great. The staff were so nice and helpful the food was great and they always made sure I was okay. As a foreigner I was worried about the language barrier but it was absolutely no issues. I highly recommend
Crew: Everybody was polite. People just need to get efficient and less reworking things. Entertainment: Could have move movies and games. The “music” section is a joke, only ONE available. Food: The food provided on the flights boarding in china needs a serious reworking. Too much oil, bad for your stomach, tastes too artificial and the eggs were a giant mass of green dough.
We were diverted to Chengdu, because of bad weather and finally made it to Chong King about 7 hours later
No wheelchair service at all ( I did request that service and also purchased the priority assistant bundle) , what a waste of money
Never got the wheelchair service when my parents arrived at LA . My mom was 74 , also my dad was 84 years old, both don’t speak English. I double checked with the front desk at Phoenix airport, making sure that they will be taking care of.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced.
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !
