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KAYAK and the agents dealing with car hire at Cleveland Hopkins Intl Airport will remind you to please take all your personal belongings out of your hire car at the drop-off of the vehicle. If on the off chance you do happen to have left a personal item in the car don't panic, the agents will make every effort to keep your lost item safe until arrangements can be made to return the item. The best thing to do in this situation is to get online, fill in the lost and found form, and submit it for a prompt response.
You will need your home country’s passport or ID card in its original format. As well as your home country’s driving license. It must be valid, not expired, and display a photograph of you. If your homeland license is in another language besides English, an International Driving Permit will be required, with supporting documents required to obtain the permit presented in English. Keep in mind learner permits are not accepted when hiring a car.
Most of the Cleveland Hopkins Intl Airport car hire agencies do allow you to have your furry friends with you while you make use of your hire car. However, your pet needs to be kept in a safe travel cage/box while in the car. They are not allowed to roam free! It is also your responsibility to make sure the car is properly cleaned with no trace of your pet in the car; for example, its fur must be removed to avoid any additional cleaning the agency feels is necessary, which they will charge you for.
Based on ratings and reviews from real users on KAYAK, the best car rental companies at Cleveland Hopkins Airport are Hertz (7.1, 58 reviews), and Budget (7.0, 80 reviews).
Car rental companies that offer shuttle or pick-up services from Cleveland Hopkins Airport to off-airport locations include Alamo, Avis, Budget, Dollar, Enterprise Rent-A-Car, Hertz, National, Rent-A-Wreck, and Thrifty.
One location in Cleveland Hopkins Intl Airport
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Reviews
10.0 Wonderful
Rebecca, Aug 2024
Compact
8.0 Very good
Bharath, Feb 2024
Intermediate
10.0 Wonderful
Katharine, Jan 2024
Premium SUV
10.0 Wonderful
Anonymous, Oct 2023
Intermediate
2.0 Poor
Anonymous, Dec 2020
Pros:
NothingCons:
The place could have been open when I got there so I wasn’t stranded at the car rental.10.0 Wonderful
Anonymous, Nov 2020
Pros:
Super easy pick up and dropp off. Did contact free everything.One location in Cleveland Hopkins Intl Airport
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10.0 Wonderful
Anonymous, May 2021
Pros:
Easy pick up and drop off8.0 Very good
john, Jan 2021
Cons:
The car was just a little too small for me10.0 Wonderful
Anonymous, Nov 2020
Pros:
The staff at pick up was great and very efficient.Cons:
The drop off in Erie could have been better. The airport was closed and there was no signage of where to drop the car or the key. We were thankful the airport police officer helped us out.8.8 Very good
Jessica, Sep 2020
Pros:
When I went to pick up my reserved rental it wasn't there cause others were late returning theirs... so they did everything they could as quickly as possible to get me a vehicle of the size I needed... and very friendly staff!!!!!Cons:
The 800 number I had said that I couldn't drop off the vehicle a day early cause it was closed. So the next day when I went to drop it off the person there said I could have and showed me the drop box... because of this I had no one to take me back home that day which was an hour drive away and had to start walking in the rain back home... thankfully a nice person gave me a ride even though I was soaking wet from walking8.0 Very good
Anonymous, Aug 2020
Pros:
Fast. However the luxury SUV they gave me needed oil and filter change according to the message on the dashboard.Cons:
SUV having had a full maintenance complete before rental.8.8 Very good
Stephanie, Jun 2020
Pros:
Pick-up and drop-off were very quick. Typically I don't like how much time and paperwork there is at pick-up, but it was very quick this time.Cons:
Did not give me the option on what car I would get, I would have liked to pick which one from what they had available.One location in Cleveland Hopkins Intl Airport
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2.0 Poor
Anonymous, Aug 2024
Supplier choice
8.0 Very good
Anonymous, Aug 2024
Standard station wagon
2.0 Poor
Chad, Jun 2024
Passenger van
8.0 Very good
Anonymous, Jun 2024
Compact SUV
10.0 Wonderful
Anonymous, May 2024
Intermediate SUV
2.0 Poor
Ken, May 2024
Supplier choice
One location in Cleveland Hopkins Intl Airport
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Reviews
8.0 Very good
Anonymous, Jun 2024
Supplier choice
2.0 Poor
Joseph, May 2024
Pickup Truck
2.0 Poor
Anonymous, May 2024
Luxury
4.0 Mediocre
Anonymous, Apr 2024
Full-size
8.0 Very good
Anonymous, Oct 2022
8.0 Very good
Anonymous, Sep 2022
One location in Cleveland Hopkins Intl Airport
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2.0 Poor
Anonymous, May 2024
Full-size SUV
2.0 Poor
Anonymous, Dec 2023
Full-size
4.0 Mediocre
Michael, Apr 2021
Pros:
Staff was a bit confused on where the car wasCons:
Car should have been cleaner and we waited over 30-40 mins for the car4.0 Mediocre
John, Feb 2021
Pros:
They gave me a Chevy Traverse. It was in good condition and clean.Cons:
Picking up the car took way to long! It took the guy at least 20 minutes to do the paperwork. He kept calling someone on a radio to see what was available. Then he told me that they were just finishing cleaning it and it would be brought up to the door. I kept going outside and checking. There were a number of cars setting in the lot that would have been fine for me to use. After about 25 minutes, I went back to the desk to find out where the car was. He called someone the radio and told them to bring the car up to the door. After about 15 more minutes, they finally brought the car over.8.0 Very good
Anonymous, Oct 2019
Cons:
Drop off is very confusing. No one comes to car. You have to find an employee. Car exterior was muddy on the bottom. Interior had napkins and small garbage in the center console.3.6 Poor
Anonymous, Sep 2019
Pros:
Long line to check out the car. No cars ready I the parking lot. Long line at the rental exit. It took longer to get my rental car then it took to fly from St Louis to Cleveland. I rented from Avis ( only because Hertz had no availability) expecting good service. It was horrible.Cons:
See above. Everything could have been better.One location in Cleveland Hopkins Intl Airport
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10.0 Wonderful
Todd, Apr 2024
Intermediate
2.0 Poor
Lisa, Oct 2023
Economy
2.0 Poor
Terry, May 2021
Pros:
The drop off went fine. When I told the agent that we turned the car into about our horrible experience picking up the car, he deducted $10 off of the remaining fees.Cons:
The pick up was the worst we have ever experienced. From the time that we arrived at the Thrifty counter until we were given the car, it was almost an hour. While we did receive a free upgrade, the wait was totally unacceptable. They gave us a coupon for 15% off of our NEXT Thrifty rental which probably should have just applied to the current rental.8.0 Very good
Anonymous, Jan 2021
Pros:
Checkout was easy, staff friendlyCons:
The car didn’t drive very well2.0 Poor
Markham, Jul 2020
Pros:
NothingCons:
Would not refund me even though I couldn't travel due to Covid-19!2.0 Poor
Anonymous, Jul 2020
Pros:
Picking up from Cleveland Airport was confusingCons:
If my car did not come with a complimentary ant colony. Ants were all over me and my things, distracting me while driving.One location in Cleveland Hopkins Intl Airport
Locations in Cleveland Hopkins Intl Airport
19601 Maplewood Avenue
+1 866 434 2226
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2.0 Poor
Jack, Aug 2024
Standard SUV
8.0 Very good
Pinchas, May 2024
Intermediate
8.0 Very good
Anonymous, Mar 2024
Supplier choice
8.0 Very good
Bruce, May 2021
Pros:
Staff was friendly.Cons:
Windows were dirty. Shopped online for a good deal and pre-paid on Expedia, but then I had to pay another 160+ for fees that were not mentioned on Expedia. Feel like I got ripped off. When shopping for a good value, it's unfair to be hit with extra unexpected fees.4.0 Mediocre
Anonymous, May 2021
Cons:
I waited an hour for the car. It was the wrong car even though I paid extra for it. I had to switch to a different car due to the cigarette smell and low pressure in the tire. There were extra fees that I did not know about.8.8 Very good
Anonymous, Nov 2020
Pros:
The vehicle was clean which was important to me.Cons:
When I arrived to dollar rental, they counter was closed. My flight had been delayed due to deicing It took over an hour for the Hertz staff to "reduce" my paperwork dude to my rental being prepaidOne location in Cleveland Hopkins Intl Airport
Locations in Cleveland Hopkins Intl Airport
19601 Maplewood Ave
+1 844 806 3354
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One location in Cleveland Hopkins Intl Airport
Locations in Cleveland Hopkins Intl Airport
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2 locations in Cleveland Hopkins Intl Airport
Locations in Cleveland Hopkins Intl Airport
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One location in Cleveland Hopkins Intl Airport
Locations in Cleveland Hopkins Intl Airport
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One location in Cleveland Hopkins Intl Airport
Locations in Cleveland Hopkins Intl Airport
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One location in Cleveland Hopkins Intl Airport
Locations in Cleveland Hopkins Intl Airport
19601 Maplewood Ave, Cleveland, 44135-2457, USA Ohio
+1 914 368 0091
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Most popular car type | Compact |
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